Gordon Stephens Email & Phone Number

Portland, Or

Recruited to optimize sales and drive strategies focused on improving and optimizing overall financial performance for this 74-room hotel. Demonstrate leadership in promoting and coordinating with external sales to drive occupancy. Ensure strict compliance with licensing laws, health and safety, and other statutory regulations.Champion successful strategies to generate $2.1M in revenue, an increase of $300K YoY since taking over the hotel. Lead, guide, and direct a multifaceted… Show more Recruited to optimize sales and drive strategies focused on improving and optimizing overall financial performance for this 74-room hotel. Demonstrate leadership in promoting and coordinating with external sales to drive occupancy. Ensure strict compliance with licensing laws, health and safety, and other statutory regulations.Champion successful strategies to generate $2.1M in revenue, an increase of $300K YoY since taking over the hotel. Lead, guide, and direct a multifaceted staff of 25, including the Assistant General Manager, Head of Housekeeping, Front Desk Manager, and all the staff of each department (front desk, maintenance, breakfast area, and housekeeping).Spearhead and lead the entire staff lifecycle, including hiring, training, cross-training, performance management, development, and disciplinary actions up to termination.Direct high-level strategic planning while overseeing multiple renovations and property improvements and currently working with the renovations team on a $1. 3M+ property renovation.Leverage strong financial acumen to manage budgets and financial plans focused on continual improvement, collect monthly accounts receivables, and ensure timely payment processing. Meticulous in processing accounts payable invoices, statements, and packing slips. Prepare monthly managerial expense reimbursement requests.Continue to drive brand awareness and increase patronage by promoting and marketing the hotel. Show less

Beaverton, Or

Joined the management team to oversee, lead, and direct day-to-day operations for this 143-room extended-stay hotel. Handled all aspects of hotel operations, including department leadership, staff leadership, financial forecasting, inventory management, occupational safety, and business leadership. Oversaw and led a multifaceted staff of 15+ across multiple departments. Provided leadership and direction over the Assistant General Manager, Head of Housekeeping, Front Desk Manager, and… Show more Joined the management team to oversee, lead, and direct day-to-day operations for this 143-room extended-stay hotel. Handled all aspects of hotel operations, including department leadership, staff leadership, financial forecasting, inventory management, occupational safety, and business leadership. Oversaw and led a multifaceted staff of 15+ across multiple departments. Provided leadership and direction over the Assistant General Manager, Head of Housekeeping, Front Desk Manager, and all department staff (front desk, maintenance, and housekeeping). Managed the entire staff lifecycle from hiring to termination.Met financial goals and objectives by maintaining a 75% occupancy. Achieved and maintained a clean, safe, and thriving hotel throughout the COVID-19 Pandemic.Significantly reduced bad-debt write-off by working with legal and with guests during the rent moratorium during the COVID-19 Pandemic.Went above and beyond to meet and exceed KPIs, including profitability, 100% guest satisfaction, revenue maximization, and property safety/cleanliness. Closely collaborated with the District Manager and Regional Director of Field Sales to manage all property sales activities and meet revenue objectives.Developed and deployed innovative promotions and sales strategies to improve and maximize revenue.Maintained relations with global accounts such as Nike, Siemens and Daimler.Exercised discretion and strict attention to detail while inspecting and documenting repairs and cleanliness of property to ensure a high standard of upkeep and repair, room cleanliness, and overall property appearance. Show less

Forest Grove, Or

Reporting to the General Property Manager, hired to lead and direct hotel daily operations, including operational efficiency, staff leadership and supervision, guest satisfaction, inventory management, and property management. Worked collaboratively and communicated effectively with all departments, including Sales, Catering, Restaurant/Bars, and Theater, to coordinate McMenamin's mindset through various activities and ensure optimal guest experiences. Oversaw and managed a multifaceted… Show more Reporting to the General Property Manager, hired to lead and direct hotel daily operations, including operational efficiency, staff leadership and supervision, guest satisfaction, inventory management, and property management. Worked collaboratively and communicated effectively with all departments, including Sales, Catering, Restaurant/Bars, and Theater, to coordinate McMenamin's mindset through various activities and ensure optimal guest experiences. Oversaw and managed a multifaceted staff of 25+ across housekeeping, laundry, retail gift shop, and front desk. Direct report management staff included Front Desk Manager/Assistant Front Desk Manager and the Housekeeping Manager.Actively utilized innovative sales techniques to increase room sales, boost occupancy and promote other services.Added to the bottom line by overseeing giftshop operations and sales. Met budget, payroll, and expense targets by closely monitoring and approving labor and implementing revisions.Forged critical partnerships with management colleagues to coordinate and facilitate on-site company and special occasion events across all departments. Show less

Hillsboro, Or

Recruited to manage daily operations and maintained high levels of guest satisfaction.Increased occupancy and profitability by implementing high-impact sales and marketing initiatives, taking the company from $1.9 to 3.2M in 6 years. Strategic in managing proposals for blue chip commercial clients, including Intel. Strategic in leading sales, generating excellent customer service scores and achieving 90%+ occupancy. Led and directed a high-performing staff of 20+ across… Show more Recruited to manage daily operations and maintained high levels of guest satisfaction.Increased occupancy and profitability by implementing high-impact sales and marketing initiatives, taking the company from $1.9 to 3.2M in 6 years. Strategic in managing proposals for blue chip commercial clients, including Intel. Strategic in leading sales, generating excellent customer service scores and achieving 90%+ occupancy. Led and directed a high-performing staff of 20+ across several departments, including the Assistant General Manager, Head of Housekeeping, Front Desk Manager, and all the staff of each department (front desk, maintenance, breakfast area, and housekeeping).Provided leadership, direction, collaboration, and oversight of hotel remodeling projects valued at more than $1M. Show less

Portland, Or

Portland, Or