Global PMO Director for Global SDWAN Transformation and In Life operations for one of BT’s largest customers in the Natural Resources and Utilities vertical.

Responsible for the build and deployment of BT Global Services 5th Contract Delivery Shared Services hub in Bangsar South, Kuala Lumpur. Leading the recruitment, training and deployment and operational delviery of a team of 160 - Project Managers, Team Managers, Subject Matter Experts & Associates, to support the delivery of services to BT Global Services largest multi national contracts. CDSS provides support across the end to end book to bill process icluding Service Request… Show more Responsible for the build and deployment of BT Global Services 5th Contract Delivery Shared Services hub in Bangsar South, Kuala Lumpur. Leading the recruitment, training and deployment and operational delviery of a team of 160 - Project Managers, Team Managers, Subject Matter Experts & Associates, to support the delivery of services to BT Global Services largest multi national contracts. CDSS provides support across the end to end book to bill process icluding Service Request Management - managing Customers requests for services through to delivery; Billing - the collation of charges, preparation and dispatch of invoices; Commercial Inventory Management- managment of fixed and recurring charge cost and price base; Cost Validation - validation of 3rd party suppliers charges to BT and Revenue Assurance to support our Contracts to maximise revenues, cash and profitability by creating a sustainable competitive advantage through flawless execution. Show less

I am responsible for BT Global Services Contract Delivery Shared Services Bid Engagement & Mobilisation activities to support all BT GS APAC complex outsource contracts, to ensure that all back office processing activities are undertaken by our off shore centre, thus freeing up Contract Management resource to focus on growing our Customer relationships. and fully represents the CDSS portfolio of services to APAC Executives, Contract Management, Bid Response Centre and Account Start Up to… Show more I am responsible for BT Global Services Contract Delivery Shared Services Bid Engagement & Mobilisation activities to support all BT GS APAC complex outsource contracts, to ensure that all back office processing activities are undertaken by our off shore centre, thus freeing up Contract Management resource to focus on growing our Customer relationships. and fully represents the CDSS portfolio of services to APAC Executives, Contract Management, Bid Response Centre and Account Start Up to support BT GS Strategies to improve EBIT, maximise revenues, reduce costs, improve right first time and improve Customer satisfaction. I am also lead APAC Account Start Up Billing and Invoice Management team and am the ASU Billing & Invoicing global process owner with lead responsibility to effectively manage the mobilisation, transition and stand up and deployment of appropriate billing and invoicing processes and tools to ensure BT’s contractual obligations are met and ensure complete, accurate and timely billing utilizing BT standard tools and processes integrated with other ASU Towers supporting the Manage Contract Lead to Cash process. Show less