Gordon Yang Email & Phone Number

Key responsibilities:- Successful launch of new insurance.com.au site, allowing customers to quote and purchase without business support. Successful migration of all existing customers to new platform and brand.- End-to-end development of an automatic digital insurance product’s entire ecosystem, from a browser-based customer quote journey and self-service portal to multiple integrated backend systems.- Converted undocumented Business processes into system rules, designed systems for core workflows.- Led system delivery scope and timelines involving multiple developer vendors to implement integrated and interdependent systems – including customer front-end, business front-end, a payment gateway, a pricing engine, and a CRM/ticketing system.

Melbourne, Australia

Key Responsibilities- Leading all aspects of software delivery lifecycle to implement a Finance Portal via ServiceNow.Improving dozens of processes and knowledge items across Finance to be used by the entire business- Implementation of tactical process improvement initiatives via BluePrism RPA- Creating integrated applications and enterprise reporting with Office365 suite including PowerApps, Power Query, Power BI- Analysis and mapping of the entire L2-5 processes for Finance / Procurement / HR divisions, converting efficiency assessments into improvement projects

Melbourne, Australia

Key responsibilities:- Own and deliver project Epics – designed future proof end-to-end solution with integration across four systems – Appian, Oracle, Maximo and SharePoint.- Product Owner for two teams in an Agile project train to implement the completely new Appian -Maximo – Sharepoint BPM system solution.- Merge business and technical knowledge – responsible for creating full solution wireframes, writing detailed functional specs to technical teams, and running roadshows to gain widespread acceptance from business stakeholders.- Present team plans at PI Planning, rapidly responding to priority shifts to keep team in line with department and company strategy.Highlights:- Attained SAFe 4.0 for Teams certification.- Attained Blueprism Robotics Process Automation (RPA) Foundation certification.

Melbourne, Australia

Key responsibilities:- Key SME for over 15 distinct contracts streams to implement continuous improvement solutions and operationalise system or process changes.- Interfaced with multiple levels of Stakeholders from operational members to senior management across contract, commercial, network design/construction, reporting teams and other system platform owners. Highlights:- Developed advanced excel solutions using VBA macros – primary tools for onshore/offshore team of validate and process transactions.- Delivered 100+ initiatives using DMAIC methodology with tangible time, cost and quality benefits.

Melbourne, Australia

SAP SD/PS/BW consultant on Melbourne based project for telecommunications company and resources company. - Analyse, Design, Build, Test (UT/FAT/IAT/UAT), Deploy phase experience. - Project manage a release: resource planning, risk/issue management, status reporting - Functional lead for Change Request delivery. Included Report, Enhancement and Configuration modifications. - Support project activities in Solutions, Change Management, Test Data Deploy, Change Request process, Training team - Worked with stakeholder management (requirements, design walkthroughs, sign-off) - Facilitating invoicing, time-sheeting, risk/issues/change request management

Melbourne, Australia

- Invoicing and reporting office actions to clients.- Helped communication between company Partners and functional groups (administration, accounting, HR, marketing, procurement).- Maintaining high accuracy of database - finding and solving inconsistencies, and making productivity improvements to the database system.

Bachelor Of Commerce (B.Com.), Finance/Management

Activities and Societies: Business Consulting, Strategic Management, Managing in Contemporary Organisations, Corporate Finance.

Bachelor Of Commerce (B.Com.), Exchange Semester

Activities and Societies: Business Finance, Operations Management, Legal Environment of Business, Intermediate Macroeconomics