Gordon Barr Email & Phone Number

Tampa, Florida, United States

Tibco Mashery, Tibco Designer, Tibco EMS24/7 On-Call support resource

•Answering all inbound calls to the Customer Support department•Identifying issues defined by customers•Identifying, researching, diagnosing, and resolving customer issues, striving for first call resolution whenever possible•Logging case history and follow up on open cases for quality assurance and account retention•Proficient knowledge of installations, which includes pre-installation assessments and training of our customers using Shift4 products and services•Keeping abreast of our solutions’ new features, functionality, and installation procedures•Attending all required department meetings and trainings

●Consistently reduced shrink in the produce department by over 2% using a FIFO system andreducing the number of items available to aid in maximizing overall profit margins●Oversee training of all new employees within the department while managing 3+ employeessimultaneously to maintain inventory control and fulfill regulatory compliance●Present multiple weekly ads with suggested merchandising plans during weekly districtconference calls●Maintain excellent communication with store management and front end at all times●Was awarded 7 certificates for excellent customer service by secret shoppers

● Worked independently with minimal supervision to manage all front end duties as needed ●Organized employee breaks and ensured the store ran quickly and effectively● Delegated various store-wide projects including creative displays and seasonal changeovers

●Assisted in ordering and merchandising as well as the rotation of perishable dairy products●Received and organized dairy product deliveries while ensuring order and invoicing accuracy●Trained new employees as necessary

●Led the advanced web design team in developing a brand new website for the school thatwould exemplify the principal’s vision●Utilized PHP, JavaScript, Ajax, and flash to create a unique and user-friendly interface for amore distinguished presentation●Aided in publishing the website using GoDaddy

Bachelor’S Degree, Information Systems

Associate’S Degree, Information Technology