Over a period of nearly 6 months, I assisted with the transition of Coyotes Bistro moving into the Monkey Tree Pub kitchen as well as maintaining a part time cooking schedule for catering contracts. During this transition, I created the following:- Food costing reports for all menu items;- Digital recipe book;- Daily & Weekly inventory procedures;- Employee policies & schedules;- Cleaning schedules & temperature records;- Training plans and position expectations;- Back of house policies & procedures documentation;- Streamlined ordering process.

● Involved in menu design, recipe development, scheduling, maintenance requirements, ordering and staff relations;● Managed the daily production, preparation and presentation of all food for the restaurant and catering services;● Assisted Executive Chef in the creation, costing and implementation of seasonal and special menus;● Responsible for cost control and purchasing support;● Assumed the responsibilities of the Executive Chef in his absence;● Responsible for overseeing all aspects of food service in the restaurants;● Led and trained other staff members, as well as possess extensive knowledge of quality food and appearance;● Ensured all restaurant operational quality aspects are met;

Initially hired in November 2020 as a cook, within 3 months I had been fully trained in all positions in the kitchen and eventually moved to Assistant Manager, Kitchen Services for a period of 7 months.• Updated the inventory control process, moving into digital record keeping, making month-end inventory more efficient and less prone to errors;• Assist management in training, scheduling, evaluating, disciplining and coaching employees;• Ensure all company, safety and security policies and procedures are followed; • Report maintenance needs, accidents, injuries, and unsafe work conditions; • Address patient and hospital authority’s needs efficiently;• Develop and maintain positive working environments throughout team;• Oversee the cleanliness and sanitization of kitchen areas, such as counters, floors, and walls.

• Promote and maintained a healthy and safe working environment, following Canadian Centre for Occupational Health and Safety requirements, and Bell Canada’s Accident Prevention Program; • Planned, organized, lead and facilitated cross-functional project teams while measuring performance against process requirements; • Documented, evaluated and tracked testing results to ensure system applications were free from defects; • Ensured compliance policies, procedures and regulatory guidelines were met and deployed in a consistent, timely fashion that manages the risk of change, minimizes disruptions to the target environment, and provided a framework to ensure changes were successfully implemented; • Created & maintained dashboard for network performance, employee accountabilities, finances and service metrics;

Performing a key role in the delivery of service excellence for our customers; responsible for ensuring that customer commitments are met, through the installation and maintenance of Access and Network facilities.Leading a high performing team of results oriented, customer focused employees who deliver the best experience to our customers across our operating area. Championing continuous improvement goals in support of our ability to surpass customer expectations by effectively collaborating with other business partners across the business

The Manager, NOCC & Change Management is responsible for ensuring the health and capacity of Northwestel’s network is monitored for the needs of both customers and Northwestel. The Change Manager has ultimate responsibility for all changes occurring in Northwestel’s technology infrastructure, ensuring that the Change Management process is being followed and actively works to improve the process.This position communicates directly with customers and other carriers to ensure Service Level Agreements are planned and communicated. Additionally, this position supports technicians in the field, ensuring safe travel, troubleshooting support and bridging communication between technicians, engineers and vendors. Network Operation Control Centre technicians maintain networking monitoring tools and protocols including MTRG, SNMP, RRD, A Spectrum, DPS Telecom, eHealth, PureShare and more. The extensive geography, range of technology and multiple services maintained has added to the complexity of managing this team and ensuring adequate metrics and continuous improvement progress meets customer and executive expectations.This role manages the execution of the Change Management Process which encompasses all of the technology infrastructure, including both IT and Network, ensures all change requests are identified and properly documented in order to obtain full knowledge of all change requests which will have impact on the service delivery and customer by establishing and upholding compliance to standards for the process.

As an external service desk technician, I had the privileged to represent NorthwesTel to customers calling for technical support. An external service desk technician, I provided 1st level support by troubleshooting, following ITIL Incident Management processes and being accountable for the resolution of a variety of technical incidents. The scope of services and products I supported were a wide array due to the large scale of services NorthwesTel provides throughout Yukon, Northern BC, Northern Alberta, Northwest Territories and Nunavut. During each interaction with the custoemrs, it was important to ensure active listening was used to identofy the issue and the concern of the customer, and address each of these eqaually. Taking ownership of each incident when level 2 or level 3 support was required was vital, and providing the customer with accurate and consistent updates on the troubleshooting process were high priority in my role.With an ITIL Problem Management process currently being developed, the external service desk technician performs analysis concerning incident reports, identifying potential common source patterns to identify problems or major incidents.

• Prepare the complete month end package report in accordance with the deadlines• Processing of accounts payable including HST/GST and corporate income tax remittances• Processing of accounts receivable and intercompany billings• Recording and reconciliation of intercompany transactions between Corporate and subsidiaries• Preparation of monthly trial balance• Preparation and posting of monthly journal entries• Monthly reconciliation of bank accounts, A/P subledgers, A/R subledgers and other balance sheet account supporting schedules (prepaids, capital assets, accruals etc.)• General ledger account analysis• Monitor cash position and anticipate cash requirements• Other related clerical duties and special projects as required