Gordon Cui Email & Phone Number

El Monte, California, United States

Greater Los Angeles Area

• Spearheaded the development and launch of Cathay Bank's first digital mortgage platform and online consumer portal, successfully transitioning from a paper-based process to a fully digital, paperless system.
• Administered Black Knight Empower loan origination system, overseeing data management and driving AI-powered automation to improve operational efficiency.
• Led cross-functional teams as project manager, successfully implementing process improvement initiatives that enhanced workflows and streamlined operations.
• Managed consumer loan portfolio, delivering comprehensive credit-related analytical reports and insights to support strategic decision-making.
• Directed mortgage support call center operations, providing key support to mortgage loan officers and ensuring superior customer service.
• Oversaw consumer loan collections and led special task force initiatives to support customers impacted by the COVID-19 pandemic, providing tailored assistance and solutions.

Pasadena

• Managed a high-value loss-share portfolio under the direct guidance of the CFO and Controller, overseeing assets acquired from two failed commercial banks. The portfolio was among the top five FDIC Shared-Loss.
• Led the preparation and filing of FDIC Loss-Share Certificates, ensuring compliance with regulatory requirements.
• Served as the primary point of contact for FDIC regulators, examiners, and both external and internal auditors; coordinated compliance reviews, audit examinations, and responded to regulatory inquiries.
• Provided strategic guidance on complex loan structures, offering accounting solutions to ensure compliance with the FDIC Shared-Loss Agreement.
• Maintained and updated the monthly loan roll-forward schedule, ensuring accurate reconciliation of loan transaction activities and portfolio balances with the General Ledger and Accounting Records.
• Collaborated with key internal and external stakeholders, including Commercial and Consumer Loan Operations, IT, Special Assets, Credit Administration, Accounting, Financial Reporting, and Commercial Lending, to.

Greater Los Angeles Area

• Optimized Workflow Efficiency: Leveraged banking technology and systems to enhance workflows and provide improved oversight. Led key projects in process optimization within the loan operations department.
• Database Development: Designed and implemented database systems across multiple loan operation departments (loan service, documentation, and construction disbursement) to streamline workflow tracking and job status.
• Acquisition and System Conversion Leadership: Played a pivotal role in supporting bank acquisitions and system conversions. Successfully led the PCFS SBA loan system conversion in-house, eliminating the need for.
• Data Reporting and Analysis: Developed and maintained critical Ad-hoc loan portfolio and productivity reports (e.g., delinquency, past maturity, loan grading, TDR, participation loans, and asset sales) for senior.
• Enhanced Borrowing Capacity: Designed and implemented processes for Federal Home Loan Bank (FHLB) and Federal Reserve Bank (FRB) discount window collateral pledging, significantly increasing the bank's borrowing.
• Enterprise Systems Administration: Acted as the key administrator for enterprise application systems, including Synergy/Brainware (document imaging), CLCS (Construction Loan Control System), AppraisalTrack (appraisal.

• Production Line Support and Quality Assurance: Provided support for production and assembly lines of coded phone and gift cards. Implemented automated processes, developed quality and performance standards, and created.
• System Development: Co-designed a "Production, Inventory, and Sales" tracking system using SQL Server and MS VBA, streamlining operations and improving data accuracy.
• Server Administration: Managed Windows Server, IIS Server, Exchange Server, and FTP Server for 80–100 users, ensuring system reliability and performance.
• IT Support and Network Administration: Delivered end-user desktop support, hardware repair services, and managed company-wide network infrastructure, including Firewall and VPN administration.
• Vendor Coordination: Oversaw and coordinated efforts with outsourced IT consultants and programmers to meet company goals and maintain system integrity.