Gordon Klerks Email & Phone Number

In store Signage Production Manager. Permanent Display, Signage, Decor, and store within a store visual marketing operation.

Dallas-Fort Worth Metroplex

Initial contact for homeowners. Measure for new doors. Installation of new doors for residential homes; including patio doors, sliders and all exterior doors

Orange County, California Area

Develop relationships with new and existing customers. Collaborate with clients to develop customized solutions and inform clients of the latest design and production innovations. Offering visual environments, indoor and outdoor signage, trade show and event graphics, seasonal visual communication, vehicle wraps, and marketing collateral.

Costa Mesa, Ca

Riot Creative Imaging is a $500+ million public company offering visual environments, indoor and outdoor signage, trade show and event graphics, seasonal visual communication, vehicle wraps, and marketing collateral. Experience and accomplishments included… Sales: Develop relationships with new and existing customers. Collaborate with clients to develop customized solutions and inform clients of the latest design and production innovations.

Managed rapidly expanding bicycle retailer with eight locations and about 40 employees, placing heavy emphasis on employee development. Reported directly to owners of the business, which is one of the top 100 independent bicycle retailers in the nation. Experience and accomplishments included...* Employee training and development: Spearheaded training program, teaching sales processes and policies to new team members and store managers hired externally; trained 100+ people. Worked to improve existing training program.* Leadership: Led stores during a time of rapid growth; from 2007 to 2012, the company successfully expanded from four locations to eight locations, adding millions of dollars in additional revenue.* Individual coaching and mentoring: Supervised and guided store managers, evaluating their revenue and showing them how to improve sales and profitability. Coach managers to help them become more effective.* Performance monitoring and analysis: Observed and evaluated employee performance to identify areas for improvement through additional training.* Business performance and training outcomes: Thanks in part to effective training and coaching, led stores to improve on multiple key performance indicators (despite the poor economy and depressed retail sector): - Increased units per transaction 80% in six months. - Increased conversion rates by about 10 percentage points. - Drove double-digit revenue increase in 2011.* Cost savings: Implemented tens of thousands of dollars in annual cost saving by renegotiating rent and rolling out software that is both better and less costly.* Personnel management: Recruited, interviewed, and hired new employees; developed pay structures with incentives.* Change management: Championed organizational change, leveraging strong communication and training skills to drive change in stores and get employees to embrace change.

Collaborated with co-workers on design and installation of architectural signs. Planned and managed up to 80 projects simultaneously. Experience and accomplishments included…* Safety training: As the company’s safety officer, provided safety training to team members. Also handled workers’ compensation claims.* Project coordination: Provided bids/quotes and handled permits, purchasing, and scheduling. Wrote detailed reports and submitted drawings/changes.

Demonstrated strong potential as one of the original team members in new retail business, earning a promotion to partner/team leader within one year. Played an important role in the successful management of the $2 million bicycle retailer. Experience and accomplishments included...* Training and development: Developed and implemented a new hiring and training program. Trained new team members in addition to interviewing, hiring, scheduling, and supervising.

B.A., Humanities

College of Arts & Letters with an emphasis in Humanities. Including ancient and modern languages, literature, philosophy, religion.

Project Management, Project Management