As a Business Analyst in the Virtus Group IT Gordon is primarily engaged the greater Virtus Health businesses on IT project engagements and supports the IT PMO project management framework. As part of project delivery, Gordon consults with the business on their needs and scope of projects as well as managing delivery of projects. As a Business Analyst, Gordon primarily provides requirements gathering and scope development on a variety of projects, from infrastructure to software requests from… Show more As a Business Analyst in the Virtus Group IT Gordon is primarily engaged the greater Virtus Health businesses on IT project engagements and supports the IT PMO project management framework. As part of project delivery, Gordon consults with the business on their needs and scope of projects as well as managing delivery of projects. As a Business Analyst, Gordon primarily provides requirements gathering and scope development on a variety of projects, from infrastructure to software requests from the business. As part of his varied role, Gordon has project managed a variety of projects including standing up infrastructure for clinics, and the design and delivery of the QR code check in systems for all Virtus Health Fertility Clinics, Day Hospitals and Pathology Collection centres and labs. Show less

As part of the Procurement Reform program of work to reduce procurement costs across the department, Gordon was engaged as a Senior Business Analyst on the Procurement Delivery Model (PDM) project. The project was tasked with developing and implementing a service delivery model for the Office of the Chief Procurement Officer (OCPO) to manage and supply procurement services to the department. As part of business engagement and understanding the current state analysis, Gordon supported and led… Show more As part of the Procurement Reform program of work to reduce procurement costs across the department, Gordon was engaged as a Senior Business Analyst on the Procurement Delivery Model (PDM) project. The project was tasked with developing and implementing a service delivery model for the Office of the Chief Procurement Officer (OCPO) to manage and supply procurement services to the department. As part of business engagement and understanding the current state analysis, Gordon supported and led journey workshops, documenting and presenting findings to management. In addition as part of the project discovery, Gordon extensively documented and initial analysis of the current state of services as well as developing the organisational change management strategy and plan for the future state model. Show less

Reporting to the NCSR Data and Project Innovation Lead, Gordon was engaged as a BA on the Department of Human Services (DHS) National Cancer Screener Register. Gordon assisted in grooming the backlog for the newly deployed cervical cancer registry system, Emerging Health System (EHS). This backlog included defects, change requests and enhancements to the system with regular releases scheduled to deliver the backlog items. In addition, Gordon also provided support investigating EHS incidents and… Show more Reporting to the NCSR Data and Project Innovation Lead, Gordon was engaged as a BA on the Department of Human Services (DHS) National Cancer Screener Register. Gordon assisted in grooming the backlog for the newly deployed cervical cancer registry system, Emerging Health System (EHS). This backlog included defects, change requests and enhancements to the system with regular releases scheduled to deliver the backlog items. In addition, Gordon also provided support investigating EHS incidents and engaging end-users, application support and development teams to resolve critical issues. Gordon represented the project at team stand-ups, and developed and delivered release show cases to successfully ensure that the business, project and development team were all engaged and across all release delivery. Show less

Business Analyst on the Data Centre Consolidation Program for DXC Technology. Facilitating business case development for procurement, managing process workflows, and supporting projects to approval gates were achieved. In addition, providing business support and training to program team to ensure correct processes and systems are used for procurement and vendor engagement.

Providing analysis and support to a global transformation program within Hewlett Packard Enterprise. Focusing on technical Change Management, vendor procurement and other supporting roles for the program and project managers.

Providing IT Management Consulting, for a large number based clients focusing primarily on Operational Learning & Change, and Business Analysis. Consulting on many projects in large teams as well as independently leading successful development of training solutions. Providing more than just 'training', but blended solutions to ensure that clients are operationally ready for implementation and 'Go Live'.As a Business Analyst, quickly understanding client domains and working in a… Show more Providing IT Management Consulting, for a large number based clients focusing primarily on Operational Learning & Change, and Business Analysis. Consulting on many projects in large teams as well as independently leading successful development of training solutions. Providing more than just 'training', but blended solutions to ensure that clients are operationally ready for implementation and 'Go Live'.As a Business Analyst, quickly understanding client domains and working in a consultative manner to provide client centric solutions, whether it be technology, process, or a combination of both. Show less

Providing learning and development consultation as part of Virgin Blue (Australia) business transformation to process and technology to ensure airline operations meet current and future customer needs. Working with the newly appointed aircraft loading coordination team or 'Load Control', to lead the design and delivery of the team's operational readiness, and training including four other affected operational areas. Consulting with the project team, subject matter experts, interrogating… Show more Providing learning and development consultation as part of Virgin Blue (Australia) business transformation to process and technology to ensure airline operations meet current and future customer needs. Working with the newly appointed aircraft loading coordination team or 'Load Control', to lead the design and delivery of the team's operational readiness, and training including four other affected operational areas. Consulting with the project team, subject matter experts, interrogating systems, documentation, and leading workshops, training packages were developed for identified areas, including pilots, ground crew, baggage handlers, and third party vendors. Finally, delivering the train-the-trainer to ensure that knowledge transfer to staff was complete and provide continuity post implementation. Show less

Providing a wide range of Business Analysis services to clients, including requirements facilitation, gathering and analysis, functional requirement and specification development, and work effort/cost estimations. Working closely with developers, application design varied developing bespoke, company proprietary, or Microsoft based platform solutions. Providing BAU analysis work organising system change requests and assessment, impact analysis of implementations, as well as test plan review, and… Show more Providing a wide range of Business Analysis services to clients, including requirements facilitation, gathering and analysis, functional requirement and specification development, and work effort/cost estimations. Working closely with developers, application design varied developing bespoke, company proprietary, or Microsoft based platform solutions. Providing BAU analysis work organising system change requests and assessment, impact analysis of implementations, as well as test plan review, and approval. Show less

As a Learning & Development (L&D) consultant, working with various clients providing blended learning solutions in typically fast paced and high pressure project environments. Typical L&D consulting services include:- Training Needs Analysis - scope of work and understanding clients training requirements- developing a training solution and strategy- design and development of blended training solutions - including traditional paper based, to online and technology driven… Show more As a Learning & Development (L&D) consultant, working with various clients providing blended learning solutions in typically fast paced and high pressure project environments. Typical L&D consulting services include:- Training Needs Analysis - scope of work and understanding clients training requirements- developing a training solution and strategy- design and development of blended training solutions - including traditional paper based, to online and technology driven (eLearning and simulation)- training delivery - class room, one-on-one, and online training delivery- facilitation, planning and oversight of training development and delivery schedule and team Clients include Federal Government, Private Industry and not-for-profit organisations, operating within a client's budget, needs, technical and policy constraints, to always provide a successful training outcome. Show less

Coordinating the training and quality assurance for EDS service desks for both the Australian Customs Service and Australian Taxation Office Service Desks. As the training coordinator, designing and delivering the new starter induction, conducting training needs analysis of the Service Desks to identify skill gaps, and professional development to close gaps and enhance service desk staff.As the Quality Assurance for the Service Desks, coordinating the Service Desk and knowledge… Show more Coordinating the training and quality assurance for EDS service desks for both the Australian Customs Service and Australian Taxation Office Service Desks. As the training coordinator, designing and delivering the new starter induction, conducting training needs analysis of the Service Desks to identify skill gaps, and professional development to close gaps and enhance service desk staff.As the Quality Assurance for the Service Desks, coordinating the Service Desk and knowledge management in accordance with AS/NZS ISO 9000:2001, to assist in the implementation of ITIL to the EDS Canberra based Service Desks in to achieve a Level 2 maturity. Show less

Providing first level IT Support for a number of key EDS clients, including Australian Tax Office, Australian Customs Service and Child Support Agency.Responsibilities included:- Provide customer service and Level 1 helpdesk support for IT systems and network- Monitor queues and answer customer calls within contractual service levels- Analyse the user problems and respond with fixed-on-first incident resolution or escalation to appropriate areas- Perform remote diagnosis… Show more Providing first level IT Support for a number of key EDS clients, including Australian Tax Office, Australian Customs Service and Child Support Agency.Responsibilities included:- Provide customer service and Level 1 helpdesk support for IT systems and network- Monitor queues and answer customer calls within contractual service levels- Analyse the user problems and respond with fixed-on-first incident resolution or escalation to appropriate areas- Perform remote diagnosis using remote system management tools- Log and update calls accurately in the case management application - Provide correct escalation of high severity network and system incidents- Management of key customer relationships, ensuring ongoing service satisfaction- Ensure follow-up calls are completed to ensure correct reporting and service satisfaction Show less