Develop objectives and key results by executing business strategies to expand revenue on both earned and grant revenue.• Increased earned revenue in the amount of $250,000 within 12 months.• Created Business Development Associate position to manage service contracts, retain existing clients’ relationship and generate new business leads.• Built partnership with REDF to secure resources to support business growth.Strengthen the organization’s capacity, improve operations, and build leadership to drive growth and efficiency. • Redesigned the organization’s structure by adding layers to existing positions and creating new positions. • Enhanced operational capacity by hiring Operations Manager, acquiring right tools and equipment, and updating policies and procedures. Support the Employment and Training Program Manager to design a transitional employment program with a new on-boarding process to remove staff’s employment barriers and transition staff to higher paying careers.• Developed a virtual training platform and curriculum to support staff’s development.• Launched Salesforce software for data tracking and analysis.• Implemented technologies including electronic time sheets and report system.

Led operation and management of a portfolio, including 2500 residential and 41 commercial units in 29 properties with over 300 million asset value, and 100 employees.Achieved operational sustainability for properties by establishing Property Management Performance Standard.• The portfolio was able to generate cash flow, fund replacement reserves, and performcapital improvement in consecutive years.Expanded the size of a portfolio by acquiring 1270 residential units in the last 4 years. The entire portfolio currently generates 1.7 million dollars of management fee annually for the organization.Participated and inputted to pre-development on rehab/acquisition and new construction projects.• Evaluated RFP with asset management and housing development team to identify challenges to be taken into consideration when working on the RFP response. • Prepared operating budget and marketing strategy for RFP response; represented and participated in RFP interview.Improved compliance performance for properties by creating a Compliance Team to comply with funders, regulatory agencies, community partners, investors through timely and accurate compliance reporting. • Achieved excellent scores and rating in all major audits and inspections by agencies such as HUD, TCAC, MOHCD, HCD as well as other investors. Properties are maintained in good physical conditions within established health, safety, and financial guidelines.Invested in technology to improve staff working efficiencies and productivity.• Created a PM Portal to organize all the policies, forms and documents in one centralized location.• Upgraded property management software system from Yardi Voyage to Yardi 7S which allowed staff to utilize diverse administrative functions and generate accurate reports.Valued staff’s contribution and strengthened department’s long-term capacity.• Developed Property Management Staff Leadership Program to grow staff within theOrganization.