Gordon Mankin Email & Phone Number

Irvine, Ca

Lighting Supply is a full service Lighting Distributor that stocks thousands of products including light bulbs, ballasts, fixtures, parts and poles. Besides low prices and free local delivery we offer a variety of unique services to lower your operating costs. We recognize that the most important benefit we can offer is to truly care about our customers and provide outstanding service, so we have made it our policy to be Dedicated to Exceeding Customer Expectations!

Orange County, California Area

Led efforts in the start-up and operations of the US retail and corporate payments card business within BMO Harris Bank. Managed the US portfolio acquisition and integration strategy and acted as the central point of contact in all aspects of the credit cards business. Established and managed relationships with business leadership and vendors, providing the face to the US Regulators and business.♦ Drove strategy and execution of major initiatives as business sponsor including debit and credit EMV, branch enhancements for card acquisition, pre-approval cross-sell, internet / mobile sales and self-service improvements, Apple Pay and more.♦ Directed systems platform conversion for Visa consumer, small business, and commercial payments products, including eight products, 100K accounts and $270MM in balances.♦ Acted as the US Person of Expertise in both Citi interim servicing and intercompany relationships, $14MM+ in annual spend.♦ Led US business in core systems conversion of BMO off of Citi servicing and to BMO/TSYS servicing.♦ Moved Visa operations servicing to direct vendor relationship for a 47% annual savings.♦ Managed the relationship as the key point-of-contact and escalation for the US Bank and regulators (OCC). ♦ Led the strategy and execution with the Online Banking team to provide Cards Internet / Mobile.♦ Crafted strategy and implemented operational staffing and governance models for US Diners Club.♦ Built key relationships within the Bank through education and advocacy of/for Payments.♦ Advocated US market differences within Canadian product, integration, support, and conversion teams. ♦ Developed strategy and executed card infrastructure roadmap in the acquisition and integration of Diners Club and M&I Bank across more than a dozen different customer channels, and convergence of 4 platforms to one.

Greater Chicago Area

Directed product development strategy and program management for Citi Cards Partnership Group card business. Drove strategic and tactical program guidance and execution, project governance and consulting. Duties included Program Management, Vendor Management, Product Management. Managed team of six Business Project Managers. Chairman’s Leadership Award Winner.

Greater Chicago Area

Led the product development and management for the External Merchant Acceptance and Credit e-Commerce strategy. Involved in the day-to-day channel management and marketing, along with multiple integration projects.

Greater Chicago Area

Sourced, structured, negotiated and managed partnerships on new strategic business opportunities for a consumer and commercial finance, retail and services business. Oversaw product management lifecycle including conceptualization, development, contract negotiation, marketing, and relationship management. Duties included Vendor Manager, Product Manager. Managed project budget of $5.4MM and a staff of four Project Managers.

Greater Chicago Area

Managed multiple products ~$38B in receivables, ~66MM accounts on multiple accounts receivable platforms. Planned, initiated, staffed, implemented, and managed the day-to-day relationships with technology vendors, acted as the Production Liaison between all processors and Sears. Recruited staff of 28.

Greater Omaha Area

Managed 35 Bank Card clients, seven Service Analysts, and one Research Coordinator for an electronic commerce and payment solutions company in a fast-paced, complex, volatile environment. Led the successful implementation of complex functionality enhancements under very limited time frames. Relationship Manager, Product Manager. Formed and presented Commercial Card Product Development initiatives to Bank Client Advisory Groups.

Ms, Mis

3.8 GPA, Masters attained while maintaining a full time professional career

Bsba, Marketing