Gordon Marshall Email & Phone Number

Supporting the Bank, its leaders and colleagues through periods of complex change and transformation. Bringing my planning skills and strategic approach to a wide range of projects. Owning and delivering communications that inform and shape decisions, provide focus on customers, colleagues and our purpose, build confidence, maintain colleague engagement and protect the reputation of the Group. • Communications Business Partner to the Managing Director of Customer Engagement & Distribution. A trusted adviser role, providing coaching, creating a schedule of activity and writing their communications to maintain their profile, help them to articulate our priorities and inspire confidence. Leading on communication on a number of key business projects for the CE&D business - from change activity, DE&I, climate to supporting our purpose and values.• Previously colleague communications lead for Business Banking Switch (BBS) and prior to this the divestment to Santander and stand up of Williams & Glyn. Ensuring teams understood that these initiatives supported the Group’s final state-aid commitment.• Led on several key projects for Commercial Banking Colleague Communications, including Commercial Banking Strategy; Diversity & Inclusion; Digital & Distribution; Government Schemes; and Commercial Banking Financial Results.• Utilising technology – Planview LeanKit, Teams and Agile methodology help manage workload and priorities; Poppulo and Qualtrics surveys measure communications effectiveness, helping to develop content, channels and frequency of communications to maintain focus and relevance.• Developing and introducing a robust colleague engagement framework. Promoting the team’s achievements and building pride. • Leading a team of communications professionals, mentoring and coaching them to bring their best to everything we deliver. Creating a recognised centre of excellence and supporting their wellbeing and development.

I was responsible for the UK and international events and sponsorship programme for Ignis – internal employee briefings, conferences, seminars, roadshows, corporate dinners, exhibitions, participation at sponsored events and hospitality. On the sponsorship side, I investigated new opportunities and led the relationship with our sponsorship partners to maximise return on investment and improve the company’s profile. I set up the Events & Sponsorship team that delivered a wide variety of events and sponsorship activity to the very highest of standards and continually exceeded expectations of both in-house and external customers.

I was responsible for supporting the Marketing Manager and Director in developing and delivering the marketing strategy for the company. I managed the team for a year whilst the Marketing Manager was on maternity leave. This role gave me a solid grounding in all elements of the marketing mix and communications to colleagues and customers.

Software Engineering

Graduated with an HND in Software Engineering.

Education record

Certificate in Marketing - 1995 Advanced Certificate in Marketing - 1997