Gordon Naylor Email & Phone Number

Vancouver, Canada Area

• Provision of strategic consulting services to public sector organizations related to the management of programs, projects, and operations.
• Designed the functional composition and organization for a new Quality Management division within a large public sector organization
• Designed and implemented a risk mitigation model for a large public sector organization to prevent exposure to significant reputational, safety, and financial risks
• Ensured major ($100-$200M+) initiatives successfully met their objectives by conducting program audits and “lessons learned” reviews, and providing recommendations for key governance and process improvements
• Recommended and implemented a comprehensive series of governance and process improvements for a project management practice responsible for delivering a $1 billion+ annual capital project portfolio
• Developed an IT Strategic Plan for a major public service provider, ensuring the organization is properly positioned to deliver on its overall digital strategy; and assisted in the Strategic Plan rollout through.

Richmond, BC

• Provision of strategic consulting services related to the implementation of IT strategies and management of IT programs and operations.
• Ensured successful management of a multi-million-dollar Cloud computing budget through development and implementation of FinOps practices related to cost management, anomaly management, integrated planning, and cost.
• Ensured successful implementation of a multi-million-dollar Cloud transformation initiative through development and management of a Cloud cost planning, tracking, and forecasting model, and provision of planning advice.
• Provided ongoing planning and advisory services to IT senior management to support optimal use of a $25M annual investment portfolio
• Designed and implemented a model for managing and mitigating technology risks across WorkSafeBC’s IT environment, in order to maintain expected levels of service to business customers

• Led a team of 11 professionals in managing and monitoring the successful execution of a $400M corporate transformation program, consisting of more than 30 concurrent and overlapping projects.
• Ensured the program met all objectives through proactive management of the overall program plan while dealing with multiple internal and external pressures and influences
• Eliminated $40M+ of unnecessary costs by identifying redundant work, tightly managing scope, and challenging third-party work estimates
• Avoided further program churn and cost by forming and maintaining positive relationships with key business, IT, and third-party stakeholders; providing timely advice in support of tactical and strategic decision.
• Achieved a consistently high level of team performance and engagement

• Built a management team to facilitate the planning, design, and approval of a $400M corporate transformation program.
• Was instrumental in defining the scope, components, timeline, and budget of the program, and building a business case acceptable to and approved by the Board
• Provided leadership in establishing an externally-recognized best-in-class program governance framework and execution structure

Provided overall management and direction for operational departments responsible for development and maintenance of ICBC's full IT solution set, including internally-developed line-of-business applications, Enterprise Resource Planning (SAP), Business Intelligence, web development, and telephony / contact centre support.