Global Guardian Services was established to offer the insurance industry a comprehensive national solution for risk mitigation. Our range of services includes Third-Party Claims Administration, Independent Adjusting, Catastrophe Response, Special Investigation Services (SIU), Fraud Detection, Mandatory Training/Reporting, and Subrogation/Salvage Management.We excel in developing tailored risk mitigation strategies. Leveraging technology, data management, and extensive industry expertise, we establish and drive key performance indicators (KPIs) to optimize outcomes for our clients.At Global Guardian, we are dedicated to fostering an inclusive and diverse workplace, committed to attracting and retaining top-tier talent.

As Chief Operating Officer, I am responsible for the strategic growth of the organization, as well as ensuring the highest level of customer service for our clients. Dynamic Claims Services is a national third-party administrator (TPA), providing a full claims management solution for our clients nationwide.

Carl Warren & Company is a national third-party administrator (TPA), providing liability and property claims management, litigation management and subrogation services to clients nationwide. We partner with public entities, private corporations, insurance companies, and captives across the country to provide a customized claims management program.

President of Carl Warren & CompanyPresident of Venbrook Claims Services

Venbrook Claims Management is a national third-party administrator (TPA) offering claims management solutions for businesses with complex risk management needs. Venbrook manages individual and group products, and performs end-to-end administrative solutions for multiple complex lines of insurance programs, such as: commercial property, commercial general liability, business operations insurance, and commercial auto.

Responsibilities include the creation and implementation of strategies to support the growth and development of the organization and claims operation. Create and implement professional and efficient claims processes. Effectively communicate the organization’s strategic vision with the claims department. Provide leadership and direction to the claims operation, along with the creation and implementation of training designed to assist with employee development. Collaborate with the executive team to develop opportunities for growth and ensure operational transparency. Ensure the accuracy of claim protocols across multiple products such as Livery, Commercial Auto, Property and Workers Compensation.

Responsibilities included the identification, research, analysis and implementation of projects to ensure the Company had the correct underwriting philosophy in place to reach growth, profitability, and expense reduction objectives. Created and lead a global underwriting initiative to maximize company size in conjunction with vendors, and compliance with new regulations impacting underwriting guidelines. Worked with the Department of Insurance and regulatory affairs in states of operation to obtain approval of new/revised underwriting philosophies, and responded to market conduct exams and data calls. Communicated changes in philosophy across the global enterprise. Ensured accuracy of information contained within all underwriting manuals.Key Achievements:Organized and led the first Enterprise-Wide Underwriting Summit.Creation of an Enterprise-Wide Underwriting Charter to identify opportunities, create work-streams, and ensure regulatory compliance across all companies.Created processes for post production validation and defect management to ensure accuracy of project(s) implementation.Created and led team to successfully implement a process to track agency and field communication to identify trends, research areas of opportunity, and draft necessary communication.

Ensured product compliance with State and Federal statutes/regulations. Developed new contractual products based upon national and market specific analysis implemented to increase market share, maximize profitability, and control expense. Interacted with the Department of Insurance in states of operation to obtain approval and resolve objections regarding newly created products and product enhancements, through state specific analysis and utilization of applicable case law. Ultimate ownership of quality and customer service level for all Contractual and Non Contractual forms. Completed complex analysis of multiple policies, drawing from extensive claims experience, to create contractual endorsements and ensure compliance with regulatory/statutory changes, while mitigating risk exposure. Analyzed claims data and competitive intelligence to identify emerging perils. Created, implemented and communicated Catastrophe Mitigation plans. Ensured quality communication occurred between Product Development, Product Management, Underwriting, Claims and the Agency force. Developed project metrics, and communicated with Senior Leadership. Coached, mentored and developed an effective team, fostering communication, overall industry and coverage interpretation skills, and self development.Key Achievements:Integrated the Contractual and Non Contractual forms departments to streamline process and gain efficiency.Successfully led team through implementation of over 1500 Contractual/Non Contractual forms during 2010. Analyzed and determined company direction for more than 300 new laws and regulations during 2010.

Defined and implemented strategic business plans and directed operations across a territory encompassing 2 facilities, leading 8-person management team and 45 employees. Communicated and interacted extensively with customers, employees, senior management, and all departments to ensure maximized productivity, profitability, and top-quality customer service. Analyzed and resolved complex contractual matters; ensured full compliance with all applicable regulatory requirements. Administered $3 million budget and oversaw financial administration. Crafted and delivered executive presentations and managed metrics analysis / reporting functions; managed vendor relationships. Partnered with colleagues to identify and share best practices and optimize organizational operations. Developed and delivered employee training; coached and mentored employees and managers as necessary.Key Achievements:Held ultimate accountability for customer service results, analysis and implementation of action plans, with 3% increase in 2007 and 12% increase in service results during 2008 fiscal year.Crafted and deployed total quality plan, encompassing group / individual training, evaluation and coaching, that achieved 10%+ improvement within 1 month.Achieved 19.8% reduction in operating costs compared to prior fiscal year.Attained 100% internal audit score, ensuring excellent operational and defalcation processes over $20 million.

Directed 19-person team and oversaw operations and customer service across multiple business units. Crafted, negotiated, and administered departmental budget to address salary planning / recognition and operational needs. Accountable for defalcation and compliance. Created policies and procedures to streamline operations; defined and communicated goals and objectives. Compiled information and conducted trend analysis, reporting results to senior management.Key Achievements:Originated and collaborated with senior management to conceptualize and implement market / state customer service team tasked with training and trend analysis.Guided operation to lead state in provision of outstanding customer service.Achieved 2 consecutive 100% employee satisfaction surveys, stabilizing turnover and increasing productivity.

Propose, Negotiate, and Execute Delivery Orders and Budgets with defense contractors.Monitor usage and ensure contractual compliance-Held a secret clearance.