Robert Gordon Email & Phone Number

Canada

Ontario, Canada

Canada

Canada

Mississauga, On

Mississauga, On

Toronto, Canada Area

As a SharePoint and Project Server PFE, I train customers, review deployment, assist with resolving issues, advise customers on architectural changes, best practices and review customers’ environments. Provide them with solutions, educate them of options and provide as a trusted advisor guidelines and directions on updating, investigating issues, and adjusting their configuration.- In this consulting role as an expert for infrastructure with regards to SharePoint Products and Technologies… Show more As a SharePoint and Project Server PFE, I train customers, review deployment, assist with resolving issues, advise customers on architectural changes, best practices and review customers’ environments. Provide them with solutions, educate them of options and provide as a trusted advisor guidelines and directions on updating, investigating issues, and adjusting their configuration.- In this consulting role as an expert for infrastructure with regards to SharePoint Products and Technologies as well as Project Server, I have provided deep technical support to various companies- Deliver workshops to customers on SharePoint Technologies- Troubleshooting issues in their environment and presenting them with information on resolving the issues- Planning and deploying for SharePoint Products and Technologies and Project Server- nvestigating issues, planning deployments and promoting healthier environments- Deliver IT training to customers to prepare administrators with proper knowledge and vital skills to properly administer their environments- Manage schedule and time, liaison with technical account managers and customers, in discussing scope of visits and engagement requirements. Follow up with customer and account managers post engagements and write and provide reports and summaries to customers and account managers Show less

Manage Intel Server Infrastructure, administer servers, deploy applications with focus on SharePoint and Project Server.- Deploy, manage and administer SharePoint Portal Server and Windows SharePoint Services environment- Deploy, manage and administer Enterprise Project Management environment- Deploy, manage and administer Content Management Server Environment- Deploy and Manage custom applications on Intel Server infrastructure- Work with Developers to deploy and… Show more Manage Intel Server Infrastructure, administer servers, deploy applications with focus on SharePoint and Project Server.- Deploy, manage and administer SharePoint Portal Server and Windows SharePoint Services environment- Deploy, manage and administer Enterprise Project Management environment- Deploy, manage and administer Content Management Server Environment- Deploy and Manage custom applications on Intel Server infrastructure- Work with Developers to deploy and troubleshooting customizations and integration of CMS, SharePoint and EPM- Provide support for infrastructure during performance testing applications and assist in tweaking the performance of application with customization- Commission and Configure Servers at Data Center- Trusted advisor to Manager of Intel Engineering as well as a trusted advisor to development teams, project management office and their directors- Conduct Load Testing on Environment and work with development team when new solutions or application upgrades are being conducted- Deploy and evaluate solutions and tools- Assist with planning and reviewing of solutions and high level project proposals for infrastructure with Windows Intel Servers.- Support, troubleshoot Project Server 2003 environments Show less

Worked as a Support Engineer for Microsoft Product Support Services. During this time I supported SharePoint Team Services, Windows SharePoint Services 2.0, SharePoint Portal Server 2001 and SharePoint Server 2003.- One of two personnel that design and implemented the team portal (Deployed Medium Server farm and scaled the farm up to a large server farm. Customized the portal; The portal was also migrated back to a small server farm on more powerful server hardware)- Support the Premier… Show more Worked as a Support Engineer for Microsoft Product Support Services. During this time I supported SharePoint Team Services, Windows SharePoint Services 2.0, SharePoint Portal Server 2001 and SharePoint Server 2003.- One of two personnel that design and implemented the team portal (Deployed Medium Server farm and scaled the farm up to a large server farm. Customized the portal; The portal was also migrated back to a small server farm on more powerful server hardware)- Support the Premier customer space, and partner companies to assist them is designing and deploying their solution successfully- Assist companies hosting Windows SharePoint Services successfully deploy the product in host header mode- Familiarity with the SharePoint Object Model and currently training to perform customization via the Object Model- Support for all of the SharePoint Technologies (STS, WSS, SPS 2001, SPS2003) - Analyzing reporting utilities results to identify issues which include FileMon and NetMon traces- Troubleshooting related technologies that integrate with SharePoint technologies, which include but not limited to SQL Server 2003, IIS 5 & 6 and mail relay configuration- Self train on other technologies that integrate with the SharePoint Technologies.- Excellent knowledge of related technologies which include Windows 2003 server, Internet Information Services (IIS) 6, SQL Server 2000- Use of Clarify problem ticketing solution Show less

tomers. This includes financial institutions, utility and telecommunication clients - Use of application specification to troubleshoot issues with request delivery- Create and maintain internal Knowledgebase for other support analysts- Analyzing request strings and communicating problems to Equifax business customers- Liaison with third party software development companies and clients to identify issues with delivery of information from Equifax to business clients through their… Show more tomers. This includes financial institutions, utility and telecommunication clients - Use of application specification to troubleshoot issues with request delivery- Create and maintain internal Knowledgebase for other support analysts- Analyzing request strings and communicating problems to Equifax business customers- Liaison with third party software development companies and clients to identify issues with delivery of information from Equifax to business clients through their Automated Delivery Systems (ADS)- Recording problem ticket troubleshooting and resolution information data accurately in Tivoli Service Desk ticketing tool Show less

Work closely with owners, project managers and overseas contractors to meet deadlines, in a continuously operating environment from design to implementation. Work within the constraints of budget, time, scope and quality. Provide technical support, development and mentoring of technical support employees in the following areas:- Web development with ASP, ASP.NET, C#, PHP, HTML, DHTML - Lotus Notes/Domino development and administration - Desktop application support and Windows… Show more Work closely with owners, project managers and overseas contractors to meet deadlines, in a continuously operating environment from design to implementation. Work within the constraints of budget, time, scope and quality. Provide technical support, development and mentoring of technical support employees in the following areas:- Web development with ASP, ASP.NET, C#, PHP, HTML, DHTML - Lotus Notes/Domino development and administration - Desktop application support and Windows clients problem troubleshooting- Administration, Setup, Support and Management of Exchange 2000/2003, IIS6, Blackberry Enterprise server, Windows NT/2000/2003 Show less

Call Centre Setup and Support- Dialer research, evaluation and selection- SMAKE programming / scripting- SCO Unix system administration- Windows 2000 System Administration- Install, maintain and support 50 client workstations- Implement voice recording system- Data manipulation and program development with Foxpro- Create IT request forms- Liaison with call centre clients and provide required daily reports- Perform system backup on the Unix server… Show more Call Centre Setup and Support- Dialer research, evaluation and selection- SMAKE programming / scripting- SCO Unix system administration- Windows 2000 System Administration- Install, maintain and support 50 client workstations- Implement voice recording system- Data manipulation and program development with Foxpro- Create IT request forms- Liaison with call centre clients and provide required daily reports- Perform system backup on the Unix server dailyOther Client SitesAdministration and Support- Windows 2000 system administration- Troubleshooting Commence 2000 problems- Windows OS Upgrade and problem resolution- Install and administer Microsoft Exchange Server- Desktop software installation and configurationDevelopment- Internet website assessment and redesign- Developed intranet site using ASP- Develop online agent tracking system to record agent and customer information, track payroll problems and provide advance filter to view payroll data- Develop program modules in Foxpro to transfer data between systems- Analysis of client systems and system upgrade recommendation Show less

Syncon Technologies Limited is a company that provides companies with onsite Consulting, Helpdesk Support personnel, Lotus Notes/Domino support and development, network infrastructure design, monitoring and management. Administration and Support- Lotus Domino server administration, Lotus Notes/iNotes Deployment - Administer, Support, and Manage Windows NT/2000,Exchange 5/5.5/2000, IIS 3- Provide support to client Administrators, train, supervise and mentor new employees-… Show more Syncon Technologies Limited is a company that provides companies with onsite Consulting, Helpdesk Support personnel, Lotus Notes/Domino support and development, network infrastructure design, monitoring and management. Administration and Support- Lotus Domino server administration, Lotus Notes/iNotes Deployment - Administer, Support, and Manage Windows NT/2000,Exchange 5/5.5/2000, IIS 3- Provide support to client Administrators, train, supervise and mentor new employees- Analyze and document client requirements and propose solutions- Provide technical sales support, demos, and prepare quotations for clients- Provide specification/recommendation for server, workstation and application purchasesDevelopment- Development of application using Lotus Domino/Notes groupware client server platform- Provide design, development and testing for custom solutions- Intranet, Internet site development using Lotus Domino, HTML, DHTML, JavaScript, CSS- Design web graphics, liaison with contract graphic artists- Applications user manual and administration manual creation and review Show less