Gordon Rodrigues Email & Phone Number

Fort Eustis, Virginia

Functions as Central Army Registry (CAR) Content Administrator, for TRADOC Capability Manager - Army Training Information System (TCM-ATIS), creating and/or registering properly formatted official training/doctrinal materials into the CAR library; Functions as Tier 2 Army Training Army Help Desk (ATHD) agent responsible for answering questions relating to Army Training Information System (ATIS) applications accessible from the AKO MT2 and with customers through the ATHD enterprise system, email, and telephone; Creates, maintains access group accounts, pairing documents as per contract or other specific requirements to customer needs.

Lead Systems Acceptance Testing (SAT) of 147 various Audio Visual/Video Tele-Conference (AV/VTC) systems for the newly established TRADOC headquarters at Fort Eustis Virginia; Insured proper installation of displays, cameras, speakers, and associated AV/VTC equipment in accordance to design drawings and skematics; Directed fellow SAT teams verifying and testing conference rooms for turnover to the Government.

Norfolk Naval Base

Handled tier 1 level calls in support of the worldwide Navy/Marine NMCI network; resolved Navy and Marine customer computer, profile, software, connectivity, printer issues with professionalism; used SM7 and Remedy ticketing system to track issues. Used various tools such as Active Directory, Synergy, NetMeeting, Homeport, etc. to remote into machines over the network to solve complex customer computer network problems; evaluated unique circumstances and escalated recommendations as necessary.

Responsible for managing Air Combat Command A7’s SharePoint and Air Force Portal websites; managed user permissions and insured web content was to Air Force Standards; maintained, provided scheduling between two video teleconference rooms with other Defense Video Sites worldwide saving the Air Force thousands in travel costs, maintained video equipment valued over $100,000; performed secondary duties as Computer Service Administrator to over 500 users within A7 on both unclassified and classified networks.

Responsible for managing Air Combat Command A7’s SharePoint and Air Force Portal websites; managed user permissions and insured web content was to Air Force Standards; maintained, provided scheduling between two video teleconference rooms with other Defense Video Sites worldwide saving the Air Force thousands in travel costs, maintained video equipment valued over $100,000; performed secondary duties as Computer Service Administrator to over 500 users within A7 on both unclassified and classified networks.

Masters Of Science, Human Resources Management/Personnel Administration, General

Bachelor Of Science, Systems Organization And Management

Associate In Applied Science, Mid-Mamagement