Gordon Smith Email & Phone Number

New York, Ny, Us

Manufacturer of FDA 510(k)-cleared neurophysiology medical devices designed to aid diagnosis of cognitive impairment. Key leadership team member. Direct Information Technology and Engineering departments. Direct creation and support of mission-critical systems that uniquely define the business. Hands-on enterprise service management, software development, database management. 6 perm + software development FTEs + vendors. • Transformed operations and increased productivity: Pre-COVID collaboration solution implementation to support a geographically dispersed workforce. No operational changes needed when the pandemic occurred.• Created new product: Designed / implemented method of licensing depersonalized data for medical research clients to leverage the firm’s unique database of neurological performance metrics.• Decreased infrastructure cost by 30% plus 1 Full-Time Staff Equivalent: Migration of systems to the cloud Microsoft Azure, Office 365 etc., Amazon AWS, and other Infrastructure As A Service vendors. • Decreased front office operational costs: Implemented Software As A Service throughout the firm. Integrated software solutions. Replaced legacy software. Experimentation with ChatGPT to discover new efficiencies.

Basking Ridge, New Jersey, Us

New Jersey’s largest credit union. Assets: $4.5B. Key leadership team member. Directed Programming, Networking/Help Desk, and System Operations departments. 24 perm + vendors.• Improved systems availability past 99.9%. Won 2010 FSCC Globe Exceptional Performance Award. • Increased line staff productivity through core financial system integration with vendor systems/services, and continuous improvement in business continuity / disaster recovery process speed.• Created an IT brand to improve customer communication. Advertised the firm’s first IT service-level agreements (SLAs). Met with customer leadership regularly to identify issues and define success. • Improved regulatory compliance levels as shown by consistent improvement in federal exam results.• Decreased cost by implementing recurring programs for unit cost analysis, migration of apps to the cloud, vendor agreement renegotiation, and optimized budget review. Implemented application virtualization for more cost-effective on-premises app support. • Appointed to the Members Alliance Insurance credit union service organization (CUSO) board of directors.

Multinational investment bank and financial services corporation. Assets: $2.4T. Created web-based security software. Matrix managed projects / vendors to deliver systems integration. • Resolved critical and visible system security flaw: Created design, code, implementation and documentation of security solution for TRx, a newly insourced customer-facing application used by Citi’s Fortune 100 and federal agency clients to manage corporate credit card expenses. Based on solution success, Citi IT expressed intent to deploy solution for all Web-based, Internet-facing apps.

Warren, Nj, Us

Business Intelligence vendor of the WarpSales™ real-time Web-based sales lead qualification offering, a precursor to Google Analytics Impression. Peak annual revenue: $2.5M.Key member of leadership team that created WarpSales. Directed staff, ensured customer satisfaction. Architected, designed, led coding and implementation teams for WarpSales™ and infrastructure. Drove customer relationship value through frequent contributions to business requirements and the sales process. • Delivered 52% revenue lift and 9 month schedule reduction upon J. L. Halsey EmailLabs solution integration.• Grew partner program revenue through SalesForce integration.• Raised systems availability beyond 99.9% and reduced cost by migrating infrastructure from Windows to FreeBSD UNIX in the firm’s “lights-out” datacenter. The migration improved performance by 25% and eliminated Microsoft licensing costs.

Archetypical web-based foreign exchange trading services for retail & hedge fund markets. Was privately held.Key leadership team member. Most senior technologist. Led software and infrastructure support staff. Designed, coded and supported firm’s Web-based FX trading system. • Transformed the firm’s brand by creating disaster recovery plan and software that executed on 9/11/2001. When data center near Ground Zero was lost, all forex trading data were already backed up to the secondary data center. Rapid recovery made GAIN a recognized brand and a market maker while globally recognized trading desks were offline.• Delivered 100% profitability increase upon implementation of straight-through processing integration with Goldman Sachs, Dresdner Kleinwort and ABN Amro FX desks. Productivity victory: Trading desk freed up to seek out new revenue opportunities. • Drove revenue growth by expanding customer base through trading system application programming interface (API) to support automated hedge fund trading, and private branding features.

Us

Technology consultancy to the Fortune 500. Peak annual revenue: $2M.Built all facets of the startup. Senior member of firm’s sales team. Led technical team. Consulting architect and developer. Clients Included Merrill, Lynch & Co., Citibank, OAG. See PATENTS section. • Created products to facilitate consulting revenue: Software development tools. ERP reporting tools.

New York, New York, Us

London, England, Gb

Bachelor Of Music Program (Transferred), Performance

Bachelor And Master Of Music, Performance