Head of finance for Bayside, District and Outer Banks

• General Sales Manager of Harley-Davidson Dealership in Charlotte, NC in construction• Overseeing the front of the house in sales and finance departments• Responsible managing and training on the floor for staff of (8) Fit Specialists; (3) Sales Associates and (1) Sales Manager • Ensuring all policies, procedures, and the best processes for the dealership are being followed to get the results necessary• Handled recruitment, interviewing, hiring of staff, training for the… Show more • General Sales Manager of Harley-Davidson Dealership in Charlotte, NC in construction• Overseeing the front of the house in sales and finance departments• Responsible managing and training on the floor for staff of (8) Fit Specialists; (3) Sales Associates and (1) Sales Manager • Ensuring all policies, procedures, and the best processes for the dealership are being followed to get the results necessary• Handled recruitment, interviewing, hiring of staff, training for the management team, holding all in accountability, delegation of responsibility • Working with all dealer managers for a smarter, better, faster, and valued result in all business dealings, sales and customer service Show less

• Responsible of year over year overall back-end increase of $1000 to $2700 PVR• Training of pre-existing finance manager in menu sales• Adding four lenders and FIN GPS to backend• Beginning a plan for cash conversions• Reviewing & confirming agreed-upon sales figures, confer with customers, deal structure for greatest profit• Implementing finance & sales effort growth strategies such as OTC Sales, Billboard Calls for renewals

• Responsible of year over year overall back-end increase of $1000 to $3800 PVR• Training of pre-existing finance manager in menu sales• Adding four lenders and FIN GPS to backend• Beginning a plan for cash conversions• Reviewing & confirming agreed-upon sales figures, confer with customers, deal structure for greatest profit• Implementing finance & sales effort growth strategies such as OTC Sales, Billboard Calls for renewals

• Consistent met or exceeded all goals, maintained > 80% to HDFS Bank, > 60% PPM, ESP and GAP, $2800 PVR at 3 products per copy• Responsible of year over year overall back-end $3,000 PVR• Training with pre-existing finance manager in menu sales• Adding four lenders and FIN GPS to backend• Strengthening the existing plan for cash conversions• Reviewing & confirming agreed-upon sales figures, confer with customers, deal structure for greatest profit• Implementing… Show more • Consistent met or exceeded all goals, maintained > 80% to HDFS Bank, > 60% PPM, ESP and GAP, $2800 PVR at 3 products per copy• Responsible of year over year overall back-end $3,000 PVR• Training with pre-existing finance manager in menu sales• Adding four lenders and FIN GPS to backend• Strengthening the existing plan for cash conversions• Reviewing & confirming agreed-upon sales figures, confer with customers, deal structure for greatest profit• Implementing finance & sales effort growth strategies such as OTC Sales, Billboard Calls for renewals Show less

• Working as Full Charge Business Manager in charge of all sales deals, OTC’s and Billboard Calling• Meeting or exceeding all finance and store goals$2800+ PVR at 3+ products per copy with store turning about 75 units / month• Maintaining 80%+ to HDFS with 60%+ PPM, 80%+ ESP and 65%+ GAP• 2015 HD Gold Bar and Shield Award Winner• Dealer Liaison to Patriot HD HOG

• Exceeding standards annual forecasts in sales on 110+ New & Pre-Owned Hondas per month• Meeting with direct & high levels to plan & implement objectives to achieve greater profits• Hiring & training performance-based representatives & managers, daily meet driven toward profitability • Enhancing inventory merchandising, review & initiate promotions, all inventory• Recommending short/long-term ad plans, promotions, staffing, & compensations• Attending to customer complaints,… Show more • Exceeding standards annual forecasts in sales on 110+ New & Pre-Owned Hondas per month• Meeting with direct & high levels to plan & implement objectives to achieve greater profits• Hiring & training performance-based representatives & managers, daily meet driven toward profitability • Enhancing inventory merchandising, review & initiate promotions, all inventory• Recommending short/long-term ad plans, promotions, staffing, & compensations• Attending to customer complaints, ensure a high level of customer satisfaction is obtained• Auditing all trade appraisals, issue demo vehicles & ensure appropriate dealership records are maintained Show less

• Exceeding standards annual forecasts in sales on 110+ New & Pre-Owned Hondas per month• Meeting with direct & high levels to plan & implement objectives to achieve greater profits• Hiring & training performance-based representatives & managers, daily meet driven toward profitability • Enhancing inventory merchandising, review & initiate promotions, all inventory• Recommending short/long-term ad plans, promotions, staffing, & compensations• Attending to customer complaints,… Show more • Exceeding standards annual forecasts in sales on 110+ New & Pre-Owned Hondas per month• Meeting with direct & high levels to plan & implement objectives to achieve greater profits• Hiring & training performance-based representatives & managers, daily meet driven toward profitability • Enhancing inventory merchandising, review & initiate promotions, all inventory• Recommending short/long-term ad plans, promotions, staffing, & compensations• Attending to customer complaints, ensure a high level of customer satisfaction is obtained• Auditing all trade appraisals, issue demo vehicles & ensure appropriate dealership records are maintained Show less

• Managing staffs of 6 sales & 3 sales and finance managers. • Hiring, training, motivating, counseling & monitoring all sales employee performance• Setting monthly sales goals & forecasting goals• Executing ever evolving sales plans• Optimizing retail layouts and inventory• Overseeing all marketing including website, radio, public relations & promotions. • Successfully meeting all goals of the company reporting 70+ units monthly per target• Overseeing the front of… Show more • Managing staffs of 6 sales & 3 sales and finance managers. • Hiring, training, motivating, counseling & monitoring all sales employee performance• Setting monthly sales goals & forecasting goals• Executing ever evolving sales plans• Optimizing retail layouts and inventory• Overseeing all marketing including website, radio, public relations & promotions. • Successfully meeting all goals of the company reporting 70+ units monthly per target• Overseeing the front of the house in sales and finance departments• Responsible managing and training on the floor for staff of (8) Fit Specialists; (3) Sales Associates and (1) Sales Manager • Ensuring all policies, procedures, and the best processes for the dealership are being followed to get the results necessary• Handled recruitment, interviewing, hiring of staff, training for the management team, holding all in accountability, delegation of responsibility • Working with all dealer managers for a smarter, better, faster, and valued result in all business dealings, sales and customer service Show less

Victory & Aprilia and Used Big Dog, Bourget, Harley Davidson, Honda, Yamaha, and Suzuki• Performing as combination General Sales Manager and Finance Manager• Meeting or exceeding all goals with a smaller sales staff of 3-4 representatives• Selling 45+ units per month, 1 to 3 / new to used, & maintained $5-6k fronts & > $3000 PVR at 3 products per back

• Working as Full Charge Business Manager in charge of all sales deals, OTC’s and Billboard Calling with one trainee and assistant• Meeting or exceeding all finance and store goals $3000+ PVR at 3+ products per copy with store turning about 140 units / month

• Interacting with people in a friendly manner while handling complaints• Communicating effectively, asking a lot of questions, many of which cannot be scripted, to ensure clarity with the customer and technician translations• Interpreting customer service requests & tech recommendations relates directly to having great communication skills• Understanding Technology essentials for interacting with techs, ordering parts, looking at complex tech documents• Making accurate notes… Show more • Interacting with people in a friendly manner while handling complaints• Communicating effectively, asking a lot of questions, many of which cannot be scripted, to ensure clarity with the customer and technician translations• Interpreting customer service requests & tech recommendations relates directly to having great communication skills• Understanding Technology essentials for interacting with techs, ordering parts, looking at complex tech documents• Making accurate notes, calculations, talking to customers and service technicians, but also ordering parts, sending out invoices, and taking inventory• Thinking on my feet with the variables involved in servicing equipment – from meeting customer expectations to ordering the right parts Show less

• Building sales teams and comradery • Closing deals• Setting monthly sales goals & forecasting goals• Executing ever evolving sales plans• Optimizing retail layouts and inventory• Overseeing all marketing including website, radio, public relations & promotions. • Successfully meeting all goals of the company reporting 150+ units monthly per target

• Maintained positive relationships with Insurance and Fleet accounts while growing return dealership business. • Engineered, constructed and installed special handicap devices for Charleston dealership. Handled customer complaints immediately and according to dealership's guidelines. • Managed body and collision repair facility for Ford / Lincoln Mercury dealership.• Established daily priorities and managed cost and inventory control, personnel management and customer service… Show more • Maintained positive relationships with Insurance and Fleet accounts while growing return dealership business. • Engineered, constructed and installed special handicap devices for Charleston dealership. Handled customer complaints immediately and according to dealership's guidelines. • Managed body and collision repair facility for Ford / Lincoln Mercury dealership.• Established daily priorities and managed cost and inventory control, personnel management and customer service. • Provide damage estimates for customers and insurance companies, with ultimate customer service and professionalism. • Achieved superior customer service rating by working with insurance companies to build collaborative partnerships. • Developed training for collision repair technicians that focused on process and customer service. • Administered excellent customer service and maintained a profitable body shop operation.• Increased employee moral and improved organization resulted in higher company profits, reduced employee turnover, and improved customer satisfaction. • Attained higher-than-average customer satisfaction levels by delivering high quality results from body shop and service department.• Hired staff and successfully increased monthly sales while maintaining high customer satisfaction. • Maintained contact with insurance adjusters and clientele to assure customer satisfaction.• Reviewed and processed collision repair estimates in timely and accurate manner for shop technicians, estimators and insurance adjusters. • Developed new business through relationships with insurance adjusters, existing customers and other sources. Communicated with insurance adjusters and agents regarding vehicle damage and additional repairs. • Estimated damages and negotiated with insurance adjusters to ensure superior quality repairs. Communicated with customers and insurance adjusters on supplements and final bills. Show less