Accuoss ( Accurate Operational Support Systems ) is dedicated to quality implementations, development, and partnerships in the NMS/OSS/BSS space. Here at AccuOSS, we specialize in the deployment, customization, and delivery of IT Service Management Solutions utilizing the best of breed technologies. We are partnered with industry leaders such as Federos & IBM to provide a strong platform for development that our value added offerings can integrate with. Our solutions are deployed around the globe and monitor some of the largest IT resource pools on the planet ( and beyond ).As an NMS consultant, I am responsible for all aspects of service assurance deployment projects, including, but not limited to, design, integration, implementation and customization, of multiple vendor Service Assurance management applications for various clients.

GoTech Automation Solutions, Inc provides Business Automation Services tailored to meet the demanding business needs of today's network management and customer support. We design and deploy only the best of breed solutions to meet these demanding needs by our highly skilled and professional consultant(s).Responsible for the integration/implementation of multiple vendor network management applications for various clients. • Design, Installation and Configuration of various Business Automation Solutions (Service Assurance) for various contracts.

Responsible for integration, development and support of the Fault, Network, Performance and Configuration management solutions built upon the IBM Tivoli Netcool suite, which are utilized by the various operational organizations in support of the Frontier Network Operations. Directly responsible for managing the team of highly skilled subject matter experts who strive to provide a solid, robust user experience over a highly distributed and diverse environment.

Responsible for leading and coaching the Event Solutions group of the Netcool team, including, performance, network and configuration management solutions. Duties include employee relations, project management, requirements, design, life-cycle development and 24x7 support for all current and future projects, with a detailed vision of providing the best tools to the business, on-time and within budget. Additional duties include managing and strengthening relationships with the business owners, specifically the Operation Centers utilizing the Tivoli ® Netcool suite of tools.

• Certified Spinning® instructor.• Certified TRX Team Block Instructor• AFAA Certified Group Fitness Instructor• Lead, Coach and instruct Group Fitness classes including Tabata, Muscle and Minute Madness as well as Mind Body classes including Pilates, Simply Stretch and Roll & Release• Design classes that include content, choreography, music selection, duration and safety techniques. • Build and Retain students by providing the highest level of class instruction, motivation and customer care.• Received Group Fitness Star Instructor award in Q3 2015 for the entire company.• Selected by management to be profiled for the valley wide (PEAK) magazine, April 2016 produced by Mountainside Fitness.

Responsible for maintaining, administering and supporting multiple IBM® Tivoli and Resolve™ Event Management Automation customer enterprise implementations remotely by providing an augmentation of existing NMS staff. • Manage all customer outages and solution challenges by maintaining the relationship between Tier 1 Support and the solution vendor.• Provide best practice guidance to customers as they investigate enhancements, new deployments, etc to the existing implementation. • Provide a relationship between the customer and account management for the interest of meeting the customer needs and expectations.• Provide pre-sales support as a trusted subject matter expert in many categories.• Complete Scheduled Maintenance Activities on the customers behalf to show current maintainability, status and recommendations to meet the customers contractual SLA’s.

Responsible for the integration/implementation of multiple vendor network management applications for various clients. • Assist with pre-sales efforts including Statements of work, Solution Concepts and remote support. • Installation and Configuration of the Tivoli Netcool/Proviso Performance Management solution for several leading data network and service providers. • Deployed the Tivoli Netcool Carrier VoIP Manager (NCVM) solution for a leading service provider based in the US. This solution required the deployment of Tivoli Netcool OMNIbus, mttrapd and IEMS probes, ISM (ITCAM), TBSM and the Proviso Nortel CS2K/Seimens IP Unity application packs.• Presented 2 widely attended interacted webinars “Time for Proviso” discussing the landscape in performance management space.• IBM Tivoli Monitoring replacement of SSM/ASM solution for leading retailer.• Assist with product testing and patch development of the helpdesk and change management ITSM applications.

Responsible for the integration/implementation of multiple vendor network management applications for various clients. • Completed a long term engagement, managing a team of Remedy consultants from multiple consulting firm’s to design, develop, & implement a fully integrated CRM, Helpdesk, Change, & Asset Management solution (ITSM Suite 5.x) for “one of the largest broadband communications companies in the U.S.” Including integrations with products such as CVS, Crystal Reports, Vitria BusinessWare, SupportSoft, Advantex, Telalert, Netcool, Stellent Content Manager, SupportSoft Knowledge Center, Seagull Transidium, & Netviz. • Completed and managed many successful implementations of the Remedy Action Request out of the box solutions (i.e. CRM, HelpDesk, etc…), for leading technology companies.• Completed and managed many successful projects designing, developing, and implementing Remedy custom applications and integrations into the day-to-day network operations generally in conjunction with network management solutions, based on client specifications and expectations. • Assist in presales cycle to identify and scope upcoming projects.• Team contributor in Network Assessment and Analysis to broaden the project scope and assist the development of the Statement of Work.• Team contributor to Network Design Processes that included gathering requirements, documenting the design, testing the design and certifying the installation.• Design and develop multiple vendor network management solutions for specific clients using the assessment and analysis information gathered.• Manage daily activity and project status for various Remedy implementations

• Developed, Implemented and Administered the Remedy Action Request System 3.2 for Iomega’s Internal Helpdesk Globally.• Implemented and Administered the Seagate Crystal Info Reporting System for Statistics and Matrix generated from Remedy globally.