Gord Thomas

Gord Thomas Email and Phone Number

Butter Maker - Production Worker @ Lactalis Canada
toronto, ontario, canada
Gord Thomas's Location
Cornwall, Ontario, Canada, Canada
Gord Thomas's Contact Details

Gord Thomas personal email

About Gord Thomas

Gord Thomas is a Butter Maker - Production Worker at Lactalis Canada. They possess expertise in call centers, management, process improvement, leadership, workforce management and 36 more skills. They is proficient in English. Colleagues describe them as "I had the pleasure of working with Gord during my four years as the Call Centre Director in Cornwall for StarTek. Gord had a natural ability to analyze data and see what others could not. I relied heavily on Gord to provide me his open and honest opinion in a number of areas of the business, not just workforce management. Gord has a keen business sense and a clear understanding of what components drive successful financial results and he used this skill on a daily basis. Gord always conducted himself in a very professional manner and was actively involved with building strong client relations. In fact, Gord was client facing on a regular basis and was instrumental in growing the partnership of one of our largest Canadian clients by building a strong rapport and trust with their workforce management team. Gord is one of those individuals who will go the extra mile to help any team be successful and I highly recommend Gord for any business that needs a strong, keen, team player." and "Gord Thomas has a creative and analytical mind with the reporting capabilities to make even the most complex series of data clear and concise. Gord worked as a Workforce Analyst for me for over 3 years and I relied on him to manage a very broad and dynamic client base. His work ethic and perseverance served the company well as he pulled out all the stops on several occasions to deliver outstanding results and service quality. Gord is a professional and is able to be client facing to present high level results and action items. He also can be counted on to provide guidance and training to new comers that is easy to understand and relevant. Gord is brilliant at what he does and would be an asset to any company lucky enough to have him. I would work with him again without hesitation."

Gord Thomas's Current Company Details
Lactalis Canada

Lactalis Canada

View
Butter Maker - Production Worker
toronto, ontario, canada
Website:
lactalis.ca
Employees:
360
Gord Thomas Work Experience Details
  • Lactalis Canada
    Butter Maker - Production Worker
    Lactalis Canada Mar 2015 - Present
    Winchester
  • Eleven Points Logistics
    Production Control Supervisor
    Eleven Points Logistics Jul 2013 - Mar 2015
    Cornwall
    - Plan, control, coordinate, and deliver all production control activities in accordance with the practices, guidelines, and direction as provided by the National Production Control Manager- Drive Level of Service, Cases Per Hour, (other Key Performance Indicators) with Operational Team- Establish and communicate the capacity plan for the building in accordance with established procedures- Gather the required information needed to produce weekly/daily production plans- Set the weekly/daily production plans for the operations- Report trending and conduct route cause analysis of planning issues as required- Update facility production plan daily/hourly to reflect adjustments made to the forecasted plan for each shift- Maintain a positive work environment for associates consistent with EPL’s culture and values at all times- Drive and foster performance excellence within a culture that is values based, safety driven and team oriented.
  • Orenda Energy Solutions
    Inside Sales Specialist
    Orenda Energy Solutions May 2012 - Jun 2013
    Morrisburg, Ontario
    • Developed company processes for sales and customer servicedepartments• Manage the relationship while optimizing the revenue fromeach dealer• Created training manual for new employees • Ensure quality tracking of all sales orders
  • Redriven Power Inc
    Dealer Account Manager
    Redriven Power Inc Sep 2011 - May 2012
    Iroquois Ontario
    Develop, build, maintain and manage a number of dealers that sell, install and service our wind turbines throughout the world. Focus on managing the relationships while optimizing the revenue from each dealer.
  • Startek
    National Resource Planner / Analyst
    Startek Jul 2004 - Aug 2011
    Cornwall, Ontario
    Responsible for successfully managing internal and external Key Performance Indicators.Periodic reviews of the following areas to determine negative trending: Shrinkage, Negative Attrition, Positive Attrition and Leaves of Absence.Manage to quantitative objectives, conducts cost benefit analysis and provides recommendations to management regarding process, policies and procedures.Proactive analysis on our Client's business so as to be providing added value and consultative services.
  • Startek Canada
    Lead Local Resource Planner
    Startek Canada Sep 2002 - Jul 2004
    Daily Interval Analysis of Call Center Staffing.Report and Process Automation.Relationship Building between all Operational Departments.Key Contact for Operations and Call Center Director.
  • Jdsu
    Customer Service Professional / Business Analyst
    Jdsu May 2000 - Jul 2002
    Provide Worldwide Customer Service Support.Collect, analyze and report on data from a variety of databasesAnalyze detailed reports and provide summaries and suggestive actions to management.
  • Compaq Canada	/ Logistics Business Office
    Call Center Team Leader
    Compaq Canada / Logistics Business Office Nov 1998 - May 2000
    Assisted in goal setting to improve the performance of the call center.Collect, analyze and report on data on day-to-day operations.Provide information and hardware support to Authorized Service ProvidersProvide Customer Support on 1-800 line.Provide Desktop Support for internal staff.
  • Digital, Division Of Compaq Canada Inc
    Associate Operations Specialist
    Digital, Division Of Compaq Canada Inc Jan 1996 - Oct 1998
    Maintenance of all Metrics of the BDCC (Business Development Call Center)Report/Implement/Distribution of reports on all aspects of Call Center reporting.Provide online ACD troubleshooting when required.Provide support of 1-800 call handling.Quarterly forecast numbers preparation.
  • Frontec Logistics
    Operations Support
    Frontec Logistics Jan 1995 - Dec 1995
    Tracking of all Aircraft operating on the North Warning System.Distributed reports on the status of all crews, costs, and aircraft.

Gord Thomas Skills

Call Centers Management Process Improvement Leadership Workforce Management Analysis Training Team Leadership Forecasting Customer Service Operations Management Troubleshooting Call Center Coaching Business Development Outsourcing Microsoft Office Customer Satisfaction Performance Management Data Analysis Vendor Management Strategic Planning Sales Management Customer Retention Production Planning Workforce Planning Crm Contact Centers Team Management Account Management Cross Functional Team Leadership Program Management Warehouse Management Salesforce.com Inside Sales Lean Manufacturing Renewable Energy Wind Turbines Renewable Resources Sales Operations Call Center Development

Gord Thomas Education Details

Frequently Asked Questions about Gord Thomas

What company does Gord Thomas work for?

Gord Thomas works for Lactalis Canada

What is Gord Thomas's role at the current company?

Gord Thomas's current role is Butter Maker - Production Worker.

What is Gord Thomas's email address?

Gord Thomas's email address is go****@****ail.com

What schools did Gord Thomas attend?

Gord Thomas attended St. Lawrence College, Georgian College.

What skills is Gord Thomas known for?

Gord Thomas has skills like Call Centers, Management, Process Improvement, Leadership, Workforce Management, Analysis, Training, Team Leadership, Forecasting, Customer Service, Operations Management, Troubleshooting.

Who are Gord Thomas's colleagues?

Gord Thomas's colleagues are Pat Larose, Elisa Ferrari, Rebin Varghese Raju, Eugene Law, Vrushali Thakkar, George Gu, Sachin Makwana.

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