Gabriel O. Diaz Email & Phone Number

Halifax Regional Municipality, Ns, Ca

Halifax, Nova Scotia, Canada

Nova Scotia, Canada

• Responsible for data analysis for over half the company’s portfolio, encompassing the US, Canada, Germany, Spain, and the Netherlands, as well as advising the product and commercial departments.• Optimized and automated data processing on customer behavior and sales data using SQL, Python, and/or Excel according to business needs.• Developed an action plan to fix underlying data issues that involved cleaning key database tables and restructuring data flow processes to ensure near 100% accuracy.• Contextualized company data against market trends and external events in yearly recaps in order to identify optimal timing for project deployments and to provide insights to better address similar scenarios in the future.• Engineered ways to calculate “black box” sections of the data flow, allowing me to create a forecast and capture inconsistencies to be addressed by other departments.• Outlined the user journey and sales funnel from a technical perspective, using Google Analytics (UA and GA4) and Google Tag Manager to provide a one-stop knowledge center for BI and R&D, including our sister teams in affiliated companies.

Nova Scotia, Canada

• Built a customer loyalty report that identified all customers by region, number of purchases, and delivery type on the liquor retailer's online platform, boosting target marketing accuracy to 100%.• Powered new marketing strategies for the liquor retailer's online store by designing a historical report that segmented all customers by order amount ranges.• Crafted an analytics report that provided visibility into out of stock items visible to customers on the liquor retailer's online platform, which reduced them to less than 1%.• Introduced Power BI to the division by automating the sales numbers for all cannabis suppliers handled by the retail side for Ontario and Nova Scotia.• Designed a prototype and advised on the merged warehouse and logistics' new website.

Halifax, Nova Scotia, Canada

• Examined dating app research data and coauthored a paper for Americas Conference for Information Systems 2021 (AMCIS).• Analyzed student experience for Dalhousie's new mobile app to comprehend its effectiveness in closing the social gap left by COVID‑19.

Buenos Aires, Buenos Aires Province, Argentina

• Supported and advised on workflow and project optimizations through data analysis, automation principles, and deep understanding of the business and technology.• Advised junior members in general matters and lead them in Ohio cities’ tax efforts.• Provided expert‑level training sessions in Excel to the division in order to improve work output.

• Full ownership of access management and advisory for more than 10 SAP environments for over 350 employees, with a focus on access management, compliance, and security.• Balanced the requirements and priorities between back‑end IT team and the non‑technical users to successfully deploy more production updates for more than 200 SAP custom access roles.

• Provided access management and advisory for several key SAP environments to the Americas region.• Reduced a high volume of SAP access tickets for over 350 users by 95% by overhauling access management procedures through change management and by establishing interdivisional communication channels.• Successfully led the platform adoption for the access marketplace and Power BI software in a division of 350 people

• Completed US Tax Returns for the States of Texas, Delaware, Colorado, South Dakota, Ohio, and Hawaii, ensuring accurate and prompt submissions, as well as resolving disputes with government tax agencies.• Slashed time and analysts needed for two projects (75% and 50%, respectively) through automation in data intensive processes.

Assist on fulfilling the different requirements for several States (USA) regarding Income Tax Compliance, including but not limited to Tax Returns, Extensions, and Estimates for ExxonMobil Corporation and its affiliates.

• Accounts receivable for Argentina, Chile and Colombia.• Elaborated the contingency plan for Argentina's Finance division and the general trainee manual. • Handled Argentina's credit card purchases for both, small businesses and regular customers.

Master Of E-Commerce

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Transformative And Entrepreneurial Leadership

Course by Michael E. Gordon, PhD, Adjunct Professor/Lecturer of Entrepreneurship at Harvard University Extension School.