Görkem Gülbent Email & Phone Number

İzmir, Turkey

-Responsible for a team that manages over $180M+ ARR from launch to scaled brands-Leading and coaching senior and junior account managers on how they can build strategies, manage their clients, and profitably grow the businesses they are managing-Develop and maintain a process and strategy-driven organization, accelerating company growth through client retention and service expansion-Developed standard training for incoming senior and junior account managers covering communication, process coordination, data collection, and reporting-Infrastructural development of the eCommerce Solutions team that includes SEO & Listing Optimization, Inventory & Pricing Management, Catalog & Case Management-Collaborating with other leaders to build effective processes between the departments and making data-driven decisions to optimize performance-Coaching and advising the Product Management Office on the development of the SaaS platform(Eva)-Integrating the platform with other marketplaces and expanding the service scope to grow the business-Conducting customer meetings to ensure service quality and collecting feedback to empower the platform's and team's ability

-Managed 5+ Amazon brands that have $3M+ ARR individually-Review and audit advertising budgets, strategies, ACOS, ROAS, TACOS and work with the advertising team to align on the brand’s goals-Act as POC and eCommerce expert for client accounts to build and maintain strong client relationships, leading to retention and service expansion-Hiring new talents for the Brand Management department to increase management capacity and enrich the company culture-Collaborating with other senior account managers to create business development strategies for both brand management and internal departments-Supporting junior account managers in creating brand and product strategies

-Managed 10+ Amazon brands’ operations such as SEO & Listing Optimization, Inventory & Pricing Management, Catalog & Case Management-Performed competitive landscape analysis and identified new product opportunities for the clients-Created consumer behavior hypotheses and used A/B testing to drive decisions leading to increased conversion rates

-Conducted meetings with prospects and customers to demonstrate the benefits of Eva, assisting in developing inventory and pricing strategies for increased profitability on Amazon-Provided daily store check-ins for customers, offering growth suggestions -Liaised with relevant teams to address customer platform issues and ensured follow-up on resolutions -Analyzed data to understand business and customer needs, contributing to platform improvements

-Managed reimbursement claims at Amazon by analyzing data discrepancies -Addressed errors in inbound shipments, warehouse losses/damages, and unauthorized inventory destruction -Handled FBA fee inaccuracies, unreturned items, and incorrect order quantities -Working with the Product Management Office to develop an automatization system on the Eva Platform.

İzmir, Türkiye

- Identifying the reasons that lead to delay in deliveries- Creating a Decision Support System (DSS) to help the company with the weekly production planning and scheduling process

İzmir, Türkiye

- Leading the welcoming team in the symposiums and the congress- Assisting international seniors with English translation- Taking an active role in the marketing events of the multi-national corporates

İzmir, Türkiye

- IT Operations (Ensuring the installation and continuous operation of the technological systems used by the company, providing software and hardware technology support, backing up data within the company)- Tracking Export and Import Operations

Manisa, Türkiye

- Production Planning Department (Inventory Management, MRP systems, scheduling andmodeling the production line, Manufacturing Process Analysis & Optimization)- Purchasing (Determine and supply required material after the production planning)- Sales and Foreign Trade Operations

İzmir, Türkiye

- Keeping current account records- Entering invoices and the bank documents to the related accounting system- Following the payments and checking the dues

Bachelor Of Engineering - Be, Industrial Engineering

25% Scholarship

High School Diploma