• Leading the processes involved in properties included in the Missafir PMS system, from completing the initial visit, determining needs, preparing and sharing the architectural proposal, completing the purchasing processes, ensuring placements, organizing the final touch and final inspection visits, professional photography sessions.• Managing the global property acceptance process by ensuring all properties are seamlessly integrated into the Missafir PMS platform. (Cyprus, Croatia, Montenegro)• Developing and implementing standardized onboarding procedures and best practices to facilitate property integration.• Collaborating with property owners, real estate agents and internal teams to gather necessary information and documents for onboarding.• Overseeing the accuracy and completeness of data and performing comprehensive audits and quality checks on property listings.• Tracking and analyzing onboarding metrics, identify areas for improvement and implement corrective actions.• Coordinating with team of craftsmen to troubleshoot and resolve technical and property construction issues during the onboarding process.• Keeping abreast of industry trends, regulations and technological developments to ensure compliance and improve service offerings.• Developing strong relationships with stakeholders to increase customer satisfaction and retention.• Preparing the designs of Missafir branded products and organizing the sample production processes. To analyze the samples produced by finding price/quality focused suppliers. Ensuring product selection by creating production costs and sales budgets. • Making agreements with global suppliers regarding payment terms. Including new suppliers into the system according to needs. Managing cash flow with deferred payment agreements.

• Collaborating with movie studios trade marketing and product teams to develop and execute comprehensive marketing plans.• Execute marketing initiatives, provide support for the creation and implementation of digital marketing initiatives, including SEO, SEM, private events, PPC, and social media marketing. Implementing a social media strategy that increases followers by 50% and engagement by 40%• Led the organization of events, national and international galas and special screenings aimed at increasing brand awareness and participation. 38 special events in 1.5 years• Developing and managing budgets for marketing campaigns and events. Designing and executing a successful social media strategy that resulted in a 35% increase in website traffic and a 20% boost in sales.

• Building and maintaining strong relationships with retailers and key stakeholders to ensure alignment on marketing and sales initiatives. Improved anchor retailer relationships and increased collaboration through the implementation of a new communication strategy, resulting in a 28% increase in sales growth.• Analyzing data and market trends to inform marketing and sales strategies and provide recommendations for optimization. Negotiated favorable terms with key retailers, resulting in a 17% increase in shelf space and improved product availability.• Monitoring and evaluating the impact of marketing initiatives and make recommendations for ongoing improvement.• Developing and implementing routines, including information and communication regarding the interaction between central management and retailer tenants, so that tenants can best conduct their business activities.• Collection and evaluation of tenant sales data trends, opportunities, and risks to identify opportunity areas for the mall. Evaluating and advising the tenant on issues such as store concept, image, product, sales strategies, and services. • Collaborating with cross-functional teams to coordinate marketing and sales efforts, resolve tenant issues, and improve operational efficiency. Brand-specific solutions were applied to the problems of the tenants, and the satisfaction rate was brought to 92%.• Developing and executing leasing strategies to achieve occupancy targets and maximize revenue. Increased occupancy by 25% through the development and execution of a new leasing strategy, resulting in a 20% increase in revenue.• Sale and rental of advertising spaces, compliance with usage standards and pricing according to usage time. 2021 ad sales: 1.1 M TL, 2022 ad sales: 2.8 M TL.• Shopping mall operation, cleaning, security, technical, etc. to inspect all its activities and to ensure that the deficiencies are identified and completed.

• Developing and executing comprehensive sales strategies to achieve sales targets and drive revenue growth. Increased sales revenue by 37% through the development and execution of a new sales strategy, resulting in a 23% increase in overall sales performance.• Managing and optimizing all aspects of retail sales operations, including merchandising, inventory management, and customer service. Improved inventory management by 58% by activating the inventory control system with product photos, resulting in a 26% reduction in out-of-stock, incorrect stock counts and overstock situations.• Analysing sales data and market trends to inform sales decisions and provide recommendations for optimization. 12% monthly average increase in store conversion rate with the implementation of new customer communication training programs for sales personnel. The rate of adding products to the shopping cart at checkout points increased by 28%.• Managing and developing sales teams, providing coaching and support to ensure optimal performance and career development.• Developing store-specific campaigns for different locations and running successful campaigns. 26% increase in store traffic.• Managing budgets and resources to ensure effective and efficient use of sales spend.• Monitoring and evaluating the performance of retail sales operations and make recommendations for ongoing improvement. With the implementation of launch strategies suitable for store locations, sales per square meter increased by 24% and average transaction basket amount improved by 17%. • Collaborating with cross-functional teams to ensure alignment on sales & marketing objectives and initiatives.

• Optimizing processes across all aspects of retail operations, including inventory management, merchandising, staffing, and customer service. Making RFID process management applications 100% applicable in stores, activating click & collect process applications, developing shipping methods suitable for store locations.• Manage budgets and resources to ensure effective and efficient use of retail operations spend. Carrying out maintenance, anticipate and guarantee the running of expenses (PnL management). • Ensuring compliance with company policies, procedures, and standards across all retail operations functions. Managing my own stores economic and human resources activity, optimizing the team and customer service organizations. • Providing a brand image (Trade facilitator) that helps the store operations and commerce of the store. To provide autonomy in operations by being responsible for the safety of customers and colleagues in a daily and sustainable way. (Health and Safety/daily operations/maintenance) • Developing comprehensive retail operations strategies to improve store performance, drive revenue growth, and enhance customer experience. • Country Mission: Performing Country, Store Security - Security and inventory/shrinkage checks. Checking the stores action plans. Monitoring and completing the general situation of all stores in line with SMART action plans by evaluating them together with the Country Manager and Country Operations Manager.

• Leading cross-functional teams to deliver exceptional customer service and drive customer satisfaction. Defining and implementing service standards and procedures to ensure consistent delivery of quality service across all customer service channels. Developed and implemented a customer engagement program that resulted in a 64% increase in customer loyalty card and advocacy. • Continuously monitoring customer feedback and satisfaction metrics and use this data to identify areas for improvement and drive change. • Managing marketing budgets and resources to ensure efficient use of customer service spend. (PnL management) Local marketing of stores with partner collaborations with different business partners. (MADO, Ankara Tennis Club, AKUT) • Managing trade policy. Creating local and global business planning with store visitor returns, online/offline multiple-choice surveys, competitor check and environmental brand position analysis. To create sustainable economy and human performance.

• Develop and implement product category strategies to maximize sales and profitability. 58% increase in overall category sales with the implementation of new end-of-season and beginning-of-season strategies and the plan to expand specific series. • Conduct regular market and competitive analysis to identify trends and opportunities for growth. Implementation of pricing strategy and product diversification plan with the creation of a new product set. Quechua department has brought in the country turnover championship. • Managing the product lifecycle from procurement to end-of-life, including supplier interviews, sales/inventory forecasting, and inventory management. With the elastic rubberization of the shoe stocks in the corridor, the rate of misfire and shrinkage has been reduced by 76%. It has been chosen as the best practice in the global arena and this practice has been added to the shoe production line for all sports. • Analyzing sales data and customer insights to continuously improve product assortment and customer satisfaction. Creating and implementing SMART action plans by providing daily, weekly, monthly, and annual alert controls.• Local marketing of stores with partner collaborations with different business partners. (Arena Football/Kipsta, AKUT/Quechua) • Store and department recruitment, training, and management. Creating plans for the development of the team by holding weekly, monthly and Q2 midyear & Q4 end of year meetings. Management of promotion processes.• Training mission of the Store and Country (responsibility to train all newcomers on ‘’How to Sell’’, in the store and layout in the country) • Store recruitment mission is to find, recruit and follow up potential candidates as the HR department manager in the store. Store HR: Control and analysis of human performance and legal issues in the store.

Part Time Sales Asistant - Turkcell Communication Center • Satisfied the customer. • Reach sales target weekly/monthly • Ensure till and products.• Ensure stock value and rotation.