Alyona Gorlushko Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

•Customer Success Focus: Passionate about driving customer success, I lead my team in implementing our platform to maximize benefits for clients. This includes ensuring a seamless and expedited go-live process and providing support with in-life-cycle implementations such as entering new markets, implementing new products and services, optimizing processes, and enhancing knowledge on the Mambu platform.•Customer Advocacy: Acting as a strong advocate for customers, ensuring their needs were met by facilitating feature requests and product enhancements, managing escalations.•Team Leadership and Talent Development: Within implementation projects I oversee team of Application Consultants, Integration Consultants, and Delivery Managers to ensure efficient project execution. I focus on coaching, goal-setting, and providing training to enhance team capabilities. •Cross-Functional Collaboration: Fostering collaboration between Sales, Customer Success, Product, and Infrastructure teams, facilitating seamless customer support.•Notable Achievements: Orchestrated delivery of 20+ successful customer go-live implementations in EMEA region, managed the first delivery of Azure Shared dedicated environments, handled one of the largest deals in EMEA.•Career Progression: Progressed from an Application Consultant to Competence Lead, overseeing a diverse team of 5-10 consultants •Engagement Excellence: Built and led high-performing teams, achieving a 92% engagement survey result, contributing to an 88% overall score for Delivery EMEA.

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

• supporting Delivery team to help customers to get the best out of Mambu platform;• working with every type of FinTech company across the world from large banks to small startups while applying banking and FinTech knowledge to help customers launch the next generation of financial services such as loans, accounts, deposit products, payments, cards etc.;• implementing & supporting the Mambu platform with digital lenders, startups, microfinance organizations and new business units of traditional banks;• gathering business requirements (product settings, workflows, accounting rules, etc. and translating these into configuration and setup of the Mambu system;• providing training on the Mambu platform and new feature releases;• advising on best practices throughout customers complete project lifecycle;• providing ongoing support and Q&A to existing customers and their users.Main areas: SaaS | Consultancy | Project Delivery | FinTech

Rotterdam Area, Netherlands

Ukraine

Responsible for payment card business development, implementation and support of retail banking products, debit and credit card business, payroll projects, corporate cards, card monitoring, fraud prevention, dispute management, card operations, control of division's budget and P&L, managing relationships with third party vendors and key partners. • Launched card business project recognized by Financial Oscar Ranking 2016 as Top-2 market leader • Hired, managed and coached team of 5 employees• Established partnership with three FinTech partners resulted in 17% client transaction time decrease • Implemented 50 projects and launched more than 10 banking products• Launched cashback loyalty program for credit cards• Implemented product bundles offer which included: current, savings accounts, debit cards, insurance, concierge service, loyalty program etc. • Implemented Visa PayWave Platinum premium card offering• Implemented 3-D SecureMain areas: Financial services | Debit cards | Credit cards | Payroll projects | Issuing | Innovations | ATM Acquiring | Merchant Acquiring | Electronic payment transactions | Product development | Product management | Payment services implementation | Card fraud monitoring and prevention | Chargebacks | Payments | Payments processing | People management | Stakeholder management | Contactless | NFC

Ukraine

• Implemented card business expenses cuts decreasing OPEX by 10%• Implemented reporting system that enabled 3x market fluctuations response time• Set up credit card product resulted in 20% cross-sales increase• Implemented united ATM network within Piraeus Bank Group (10 countries)• Launched 24/7 call centre for cardholders’ support resulted in 15% client retention increase and 20% card fraud decreaseMain areas: Financial services | Debit cards | Credit cards | Payroll projects | Issuing | ATM Acquiring | Electronic payment transactions | Product development | Product management | Payment services implementation | Payments processing | EMV | NFC | Stakeholder management

Ukraine

• Set up payroll product resulted in 50% client base increase• Negotiated ATM and POS-terminals support agreements resulted in 40% savings• Led the Visa principal membership implementation project• Launched debit/credit card services processing, ATM acquiring and POS-terminal processes• Set up debit card products for private individuals, SME and corporate customers• Launched Visa Direct and MasterCard MoneySend servicesMain areas: Financial services | Debit cards | Issuing | ATM Acquiring | Electronic payment transactions | Product development | Product management | Payment services implementation | Payments processing | EMV

Kiev Region, Ukraine

• Negotiated Visa principal membership status enabling card issuing and ATM acquiring • Led cards migration within the merger of HVB and UniCredit banks in Ukraine• Implemented online utility bills payment system resulting in 5% commission income increaseMain areas: Project management | Certification and implementation of card products and services | Migration

Kiev Region, Ukraine

• Launched payment card business for HVB in Ukraine • Managed relationship with partner banks• Managed Bank's cardholder database• Performed procedures required for cards issuanceMain areas: Cards issuing | ATM acquiring | Customer service

Kiev Region, Ukraine

• Managed relations and conducted negotiations with Visa Int, MasterCard Int, American Express, Diners Club• Implemented 5 new payment products/services• Negotiated exclusive contract with Hertz Company resulting in 12% VIP clients’ base retention increase• Analysed and monitored Payment Systems' rules and regulations• Prepared procedures and processes for new card products and services

Kiev Region, Ukraine

• Card products and services project management • Certification and implementation of new card products and services• Coordination of cooperation with processing center, government and non-government organizations (e.g. National Bank of Ukraine, vendors etc.) to perform legislative requirements and rules as for card accounts, cards and card equipment functioning

Kyiv, Ukraine

• Organized 2 nationwide promotional campaigns for card business of the bank• Statistical and analytical reports preparation• Preparation of implementation plans, business plans, presentations for new products and services, press-conferences• Press releases preparation

Master Of Business Administration - Mba, Business Administration And Management, General

Study Trip, Fintech And Digital Disruption Of Financial Services

Management

eLearning, Stepping Up to Management

Master'S Degree With Honors, Management Of Foreign-Economic Activities

Bachelor'S Degree With Honors, Management Of Organizations