✔Around 1.3 years of experience in IT industry, currently working as Application & Monitoring Engineer and Ready to work in 24/7 Rotational shifts.✔Providing L1 Support and delivering the value-added services to the client. ✔Good working skills in Windows, SQL, LINUX, IIS, FTP and SFTP, ITIL Process.✔Monitoring& resolving all the Priority 0/Priority 1/Priority 2/Priority 3 tickets.✔Experienced in Client/Server and windows web-based Applications.✔Working knowledge in UNIX and Windows operating system.✔Proficient in monitoring as well as managing various windows and Linux jobs.✔Good understanding on Incident Management/Problem Management.✔Have a good technical background in UNIX, Windows and SQL and can meet objectives in team related projects.✔Server Support, Monitoring, Performance Tunings, Production & Application Support✔An effective team member with excellent interpersonal & problem-solving abilities, skills at handling multiple tasks and modules simultaneously.✔Responsible for troubleshooting and resolving first level application related issues.✔Giving training for the new resources about the application.✔Ready work in 24/7 Rotational shifts.✔Good Knowledge on ITIL process.✔Good Knowledge on IIS and FTP, SFTP, DNS, DHCP.✔Good knowledge on application and infrastructure monitoring Tools.✔Good Knowledge on Service now ticketing tool.✔Good Knowledge to schedule the jobs by using Crontab and Task scheduler.✔Good Knowledge to follow up with other teams and addressing the issues based on the priority.✔Good Knowledge to write the SQL queries based on the business requirement.