Team Lead Manager
CurrentJob details:Game Supervision: Oversee the live casino gaming operations, ensuring that games are conducted fairly, accurately, and according to established rules and regulations.Dealer Management: Manage a team of live dealers, including scheduling, training, and performance evaluations. Ensure dealers maintain a high level of professionalism and customer service.Security and Compliance: Ensure strict adherence to gaming regulations and security protocols. Prevent fraud, cheating, or any suspicious activities within the casino.Technical Support: Collaborate with technical teams to address any technical issues related to live gaming equipment or software. Ensure the seamless operation of live gaming platforms.Performance Metrics: Monitor and report on key performance metrics such as player satisfaction, game performance, and revenue generation.Staff Training: Provide ongoing training to dealers and staff on new games, rules, and customer service standards.Shift Management: Oversee shift schedules and ensure proper staffing during peak gaming hours. Address any staffing issues or emergencies as they arise.Promotions and Events: Collaborate with marketing teams to plan and execute promotions, events, and special gaming experiences to attract and retain players.Budgeting: Manage the budget for the live gaming department, including expenses related to staffing, equipment, and promotions.Equipment Maintenance: Ensure that all gaming equipment, such as card tables, wheels, and video streaming equipment, is well-maintained and operational.Regulatory Compliance: Stay updated on relevant gaming regulations and ensure the casino's operations align with legal requirements.Emergency Response: Develop and implement emergency response plans for various scenarios, including technical failures, security breaches, or other unforeseen events.
