Gregory Osgood Email & Phone Number

Jacksonville, North Carolina Area

Installation of Time Warner services.

Charleston, South Carolina

Installation and troubleshooting Xfinity TV and Xfinity Internet services.

Malden, Massachusetts

• Help field technicians with issues reading work orders, adding equipment to accounts, and managing their routes effectively. Typically 80 technicians per day.
• Assist ATS and other dispatchers with more difficult issues stemming from work order inaccuracy and or equipment mismatches.
• Trained members of my team on how to use the GPS mapping system to ensure each technician’s route is efficient and effective.
• Selected to lead X1 training for the department, though the class was shelved due to construction at the office.

Malden, Massachusetts

• Guiding both layman and knowledgeable Comcast customer, internal and external, through connecting and or troubleshooting various video equipment including but not limited to; DVRs, DVD players, video game platforms, HD.
• Consistently sought out by leadership for assistance on escalated issues of technical and billing issues.
• Peer Support and Sales Captain for nearly all direct leaders.

Malden, Massachusetts

• Support of the high speed internet and voice over IP phone services.
• Directed all Comcast customers, internal and external, on how to resolve all plausible issues with Windows and Macintosh computers accessing the internet both wired and wireless.
• Regularly tapped as a resource for floor support allowing me to assisting the entire IP Tech department with any difficult and or escalated issues.

Plant City, Florida

• Designed corporate website, business cards and invoices.
• Booked flights, coordinated itinerary and handled business to business communications.
• Managed accounts payable and receivable
• Performed all necessary IT services including but not limited to, computer installs, upgrades, troubleshooting, printers, local wired and wireless networking.

Malden, Massachusetts

• Working for Attorney Lloyd Smith as a paralegal I gained a great deal of experience.
• Corresponding with opposing council through other paralegals.
• Communicating with clients
• Preparing files for court.
• Researching cases for deposition.

Malden, Massachusetts

At this newspaper, I was in charge of invoicing, and preparing the legal notices for the paper.