Amanda Goss Email & Phone Number

Seattle, Washington, United States

Ballard

ACCOUNT MANAGER- Responsible for 50% of Managed Services clients- Defined, developed and refined IT strategies for clients and relevant stakeholders- Increased service margins while reducing reactive IT “noise” by working closely with service and project teams- Championed and implemented new processes and ideas for a fast-paced small business- Managed project budgets, timelines, and client expectations - Maximized communication of goals and objective using written, verbal and video media- Presented technology solutions to new and existing accounts to align with the Network Architect Plan- Effectively acted as communication liaison between clients and engineering teams through team meetings and daily huddles- Built "KLT" (Know, Like, Trust) group of relationships for the best client experience- Monitored project progress to maintained profitability and success- Hosted QBRs (Quarterly Business Reviews) for Managed Services clients- Excellent time-management, prioritization, planning and communication skills - Comfortable working in a constantly changing industry and work environment- MS Office Suite, SharePoint, ConnectWise, QuoteWerks, QuickBooks, Indesign, Photoshop, Illustrator, Camtasia, SlackPUBLIC RELATIONS- Directed Sales Admin / Marketing Intern to maintain campaigns and social media- Created short videos and blog articles on “pop-IT” and FAQ for both client and public consumption- Managed marketing personnel - Actively pursued marketing objectives

Ballard

INSIDE SALES / JUNIOR ACCOUNT MANAGER - Generated, presented, and closed sales opportunities with clients- Assembled and produced QBR (Quarterly Business Review) documents for onsite meetings- Quoted small scale IT projects (ie. Firewall, workstation, WAP installations)- Coordinated Senior Account Manager’s schedule - Presented and sold new products and services to clientsMARKETING- Developed educational and marketing video production- Maintained SWAT System’s YouTube channel- Hosted client “Lunch & Learns" - Lead successful campaigns through social medial, newsletters, and direct email - Coordinated outings and events including "Fiesta Fridays"

Ballard

DISPATCH- Managed daily schedules for engineering team of 15+- Triaged, scheduled, and assigned all incoming support tickets- Answered calls, recorded detailed notes, and routed calls based on importance- Provided quality, efficient, and accurate telephone/written customer service in tickets and emails- Scheduled appointments and provided updates to clients as needed- Maintained current knowledge of SWAT products, services, and IT business processes to support the help desk team- Ensured support requests were addressed within time constraints of SLA with accuracy and completionMARKETING- Leveraged social media business tools- Assisted with website design and content management- Assembled and delivered newsletters then analyzed click-through data- Created campaigns for new product and/or service offerings- Wrote and edited blog articles as needed - Performed various SWAT administrative duties on request

Bachelor Of Business Administration (B.B.A.), Marketing Emphasis

Associate Of Arts (A.A.)

High School Diploma