Emily Goss

Emily Goss Email and Phone Number

Digital Product Owner | CSPO | CSM @ MSC Cruises
Emily Goss's Location
Fort Lauderdale, Florida, United States, United States
Emily Goss's Contact Details
About Emily Goss

A well rounded leader with over nine years of experience developing teams, implementing and executing software applications that meet customer expectations in a variety of industries. A collaborative team player who takes ownership and accountability for product delivery from start to finish. Dedicated, organized, and results-driven Project Management professional possessing an analytical approach to solving complex business problems through effective solutions. Solid experience in E-Commerce digital marketing environments. Strong interpersonal skills in relating well with both customers and cross functional teams. Experience working with a wide variety of stakeholders including engineers/business leads, IT staff and other stakeholders throughout an organization

Emily Goss's Current Company Details
MSC Cruises

Msc Cruises

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Digital Product Owner | CSPO | CSM
Emily Goss Work Experience Details
  • Msc Cruises
    Ecommerce Product Manager
    Msc Cruises Sep 2024 - Present
    Geneva, Geneva, Ch
  • Norwegian Cruise Line Holdings Ltd.
    Digital Product Owner
    Norwegian Cruise Line Holdings Ltd. Jan 2024 - Aug 2024
    Miami, Fl, Us
    - Application Administration: Efficiently managed daily operations of the internal application, ensuring seamless support for NCL’s promotional activities and maintaining system performance and reliability.- MVP 1.0 Release Support: Played a key role in the MVP 1.0 release of the Promotions HQ application, facilitating the transition from the legacy system to the new NCL-owned application.- Development and Project Management: Led the development efforts for Promotions HQ, including sprint planning, forecasting, ticket refinement, and roadmapping to set and prioritize development goals.- Business Collaboration: Worked closely with business units to ensure the application remained adaptable for current and future promotions, including flexibility for existing promotions and coupons.- Testing and Quality Assurance: Conducted extensive testing using TestRail, including writing test cases, executing test plans, and managing sprint TestRail runs and sign-offs in lower QA environments before business handoff.- Stakeholder Engagement: Demonstrated sprint work to business stakeholders, gathered enhancement requests, and prioritized them within the broader scope of work.- Documentation and Training: Created detailed documentation of work rollouts using Atlassian Confluence, developed user training guides, and compiled glossaries to support user adoption and understanding.
  • Spirit Airlines
    Product Owner E-Commerce
    Spirit Airlines Oct 2021 - Jan 2024
    Dania Beach, Fl, Us
    - Backlog Management and Sprint Planning: Prioritized and managed the team backlog, planning future sprints to align with business needs and ensure timely delivery of features and improvements.- Ticket Refinement: Facilitated sessions with Business Analysts and engineering teams to refine and document requirements, ensuring clarity and actionable technical work for development and QA teams.- Collaboration with Stakeholders: Coordinated with business units and third-party vendors to translate requirements into well-defined tasks, ensuring alignment across all parties involved.- A/B Testing and Analytics: Created tickets for A/B testing scenarios using Google Analytics and Maximiser, leveraging data to drive decision-making and enhance user experience.- User Experience Optimization: Continuously worked on improving user flows to enhance the guest experience on Spirit.com, collaborating with designers to create and implement mockups using InVision and Zeplin, and attaching approved designs to user stories in TFS (Azure DevOps).- Data-Driven Insights: Analyzed user interactions through FullStory and PowerBI dashboards to recommend and implement changes for better user experience and higher e-commerce ancillary product take rates.- Revenue Forecasting and Prioritization: Used projected vs. actual revenue data to prioritize projects, overseeing initiatives contributing to $166M in revenue for 2023, with plans for further expansion in 2024.- Mentorship and Training: Mentored and coached junior Product Owners on backlog management, sprint planning, and forecasting, while focusing on personal management and leadership training to advance career growth.
  • Reef
    Technical Product Owner
    Reef Feb 2021 - Oct 2021
    Miami, Florida, Us
  • Peakactivity
    Product Owner
    Peakactivity Aug 2020 - Feb 2021
    Boynton Beach, Fl, Us
  • Partsbase Inc.
    It Project Manager
    Partsbase Inc. Apr 2020 - Jul 2020
    Boca Raton, Fl, Us
  • Orangetheory Fitness
    Product Development Manager
    Orangetheory Fitness Apr 2018 - Apr 2020
    Boca Raton, Fl, Us
  • Orangetheory Fitness
    Business Analyst
    Orangetheory Fitness Feb 2017 - Mar 2018
    Boca Raton, Fl, Us
  • Radial Inc.
    Business Analyst Project Management
    Radial Inc. Jul 2015 - Jan 2017
    Us
  • Secured Health And Life
    Human Resource Manager
    Secured Health And Life Nov 2011 - Jul 2015

Emily Goss Skills

Leadership Recruiting Customer Service Management Payroll Sales Human Resources Microsoft Word Employee Relations Hiring Interviews Social Media Microsoft Excel Training Onboarding Project Implementation Uat Coordination Customer Relationship Management Outlook Sourcing Quickbooks Office Administration Word Interviewing Event Planning Microsoft Sql Server Excel Microsoft Outlook Scrum Agile Project Management Agile Methodologies Jira Jql Bitbucket Invision Supply Ordering Constant Contact

Emily Goss Education Details

  • University Of Central Florida
    University Of Central Florida
    Hospitality Event Management

Frequently Asked Questions about Emily Goss

What company does Emily Goss work for?

Emily Goss works for Msc Cruises

What is Emily Goss's role at the current company?

Emily Goss's current role is Digital Product Owner | CSPO | CSM.

What is Emily Goss's email address?

Emily Goss's email address is eg****@****ase.com

What is Emily Goss's direct phone number?

Emily Goss's direct phone number is +151442*****

What schools did Emily Goss attend?

Emily Goss attended University Of Central Florida.

What are some of Emily Goss's interests?

Emily Goss has interest in Animal Welfare, Children, Environment, Health.

What skills is Emily Goss known for?

Emily Goss has skills like Leadership, Recruiting, Customer Service, Management, Payroll, Sales, Human Resources, Microsoft Word, Employee Relations, Hiring, Interviews, Social Media.

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