James Goss Email & Phone Number

Menlo Park, CA, US

Rochester, Minnesota, US

• Planned and conducted remote generative, formative, and summative user experience studies on digital health products
• Worked with cross-functional partners including designers, engineers, PMs, writers, and clinicians and presented actionable insights to key stakeholders
• Primary skills used: user interviews, concept testing, usability testing, and literature reviews

Morristown, NJ, US

• Planned and conducted remote formative and summative user experience studies on AI-powered medical devices
• Worked with cross-functional partners including designers, engineers, PMs, legal, writers, and clinicians
• Primary skills used: user interviews, concept testing, usability testing, landscape analyses and literature reviews

San Jose, California, US

• Usability study design and protocol development
• Usability study moderation
• Formal formative and summative study reporting to the FDA and presentation of findings to clients
• Survey development and analysis
• Heuristic evaluation of hardware interfaces and instructional material
• Contextual inquiry

Phoenix, AZ, US

• Robust knowledge building and customer-centric ideation, driving development of a pioneering business model that integrates online self-directed learning, corporate training, and on-the-job training
• Executed data collection, analysis, and action-oriented reporting on best practices for online learning managements systems, workforce development programs, corporate training, labor markets, and curriculum development
• Lead architect and author of a large government grant proposal
• Delivered quarterly invoices for government grants

Chicago, IL, US

• Undergraduate psychology and anthropology professor with responsibilities for both in-person and online instruction and curriculum design and instruction
• Areas of expertise include human development, psychopathology, linguistics, culture

• Ethnographic research lead, including design, analysis and reporting to shape mobile healthcare application, with focus on UX design, workflow, and curriculum design

• Independently created novel diagnostic instrument for schizophrenic language and gesture which is currently utilized by psychiatrists to identify schizophrenia in adolescents
• Designed and implemented experiments on non-verbal behavior and identified productive arenas for unique research in mental health space, leading to improved understanding of patient experience in disease state
• Conducted extensive literature reviews and meta-analysis of current clinical knowledge
• Qualitative and quantitative analysis of language and gesture production
• Disseminated findings to audiences of mixed backgrounds through published articles and presentations at international conferences

• Executed 3-year team evaluation of public housing and healthcare programs for homeless women with severe mental illnesses utilizing survey research and ethnography, with publication of customer-centric recommendations.

Seattle, WA, US

• Managed project logistics for longitudinal evaluation of best practices for treatment of brain injuries
• Responsible for data collection, data analysis, subject recruitment, and database management
• Sourced a new revenue stream for an affiliated non-profit foundation
• Designed and produced content for a monthly newsletter distributed to the general public

Doctor Of Philosophy (Phd), Comparative Human Development (Blend Of Psychology, Anthropology, Biology, Linguistics, Sociology)

Bachelor Of The School Of Foreign Service, International Relations