Mark Goss Email & Phone Number

Thornton, Colorado

• Responsibilities
• Globalization of the existing colocation product line.
• Monthly facility profitability analysis and presentation to leadership team.
• Participate in lease renewals and contract negotiations.
• Yearly roadmap for facility consolidations and expansions.
• Lead, develop and grow a team of product managers located in EMEA and North America.

Thornton, Colorado

• ResponsibilitiesBusiness Operations
• Oversight and management of our $76M Capital budget and a $51M Operational budget.
• Monthly reporting to the Chief Financial Officer and business owners tracking spend against budget and forecasts.
• Performing financial analysis for CFO on strategic company initiatives detailing expected spend and EBITDA impact, typically encompassing multiple financial scenarios.
• Performing financial analysis for Global Procurement during vendor contract negotiations detailing impact to profitability, sales and operations.
• Establishing Business Operations process improvements and automation.

Thornton, Colorado

• As part of the product organization, worked closely with Sales to develop complex outsourcing solutions for customers. The Deal Executive quarterbacks complex hosting opportunities pulling in legal, product.
• Manage all aspects of complex hosting solution development, contract construction, and pricing.
• Develop and present deal profitability overviews to the leadership team based on solid financial analysis.
• Maintain profitability targets.
• Achieve revenue targets.

Senior Director, Business Operations Held P&L responsibility for multi-million dollar business unit with the support of five direct reports.► Built and managed a team of analysts responsible for overseeing, designing, continuous improvement and the reporting processes for the delivery of advanced solutions. ► Managed internal headcount/contractors against.

• Lead a team consisting of 3 direct reports and 40 Client Service Managers responsible for all major East coast customers.Responsibilities
• End-to-end client experience including business development, implementation, 24X7 operational support and customer satisfaction.
• Subject matter expert on industry and the company products to effectively provide customers a technology roadmap.
• Grow year over year revenue within our customer base.
• Single point of contact for all customer escalations within region.
• Participate in contract negotiations and service level definitions.

Director of Solutions Consulting Managed 25 employees and multi-million dollar budget. ► Architected managed solutions and provided ongoing client services for top customers. ► Developed strategies and models for customers to reduce costs while increasing quality of service.► Services included virtualizing platforms onto public and private Cloud offerings.

Ba, Cis

Education record