Mark Goss Email & Phone Number

Thornton, Colorado

Responsibilities• Globalization of the existing colocation product line.• Monthly facility profitability analysis and presentation to leadership team.• Participate in lease renewals and contract negotiations.• Yearly roadmap for facility consolidations and expansions.• Lead, develop and grow a team of product managers located in EMEA and North America.• Increase year over year profitability of the colocation product line.• Assist with deal negotiations, service level definitions, and pricing.• Regular CFO / CEO presentations detailing new initiatives, existing portfolio profitability and project updates

Thornton, Colorado

ResponsibilitiesBusiness Operations• Oversight and management of our $76M Capital budget and a $51M Operational budget.• Monthly reporting to the Chief Financial Officer and business owners tracking spend against budget and forecasts.• Performing financial analysis for CFO on strategic company initiatives detailing expected spend and EBITDA impact, typically encompassing multiple financial scenarios.• Performing financial analysis for Global Procurement during vendor contract negotiations detailing impact to profitability, sales and operations.• Establishing Business Operations process improvements and automation.• Establishing Key Performance Indicators for Global Products. Pricing Responsibilities• Working closely with Sales to structure deals that meet our customer’s financial requirements.• Profitability analysis for North American sales engagements.• Developing tools and processes to enable SGAS to maintain pre-approved levels of profitability and capital spend.• Established operational standards for the pricing desk necessary to track leadership approvals.• Managed employee hiring, development and training.

Thornton, Colorado

As part of the product organization, worked closely with Sales to develop complex outsourcing solutions for customers. The Deal Executive quarterbacks complex hosting opportunities pulling in legal, product specialists, Operations, Service Delivery and other relevant organizations to effectively pull together the solution.Responsibilities• Manage all aspects of complex hosting solution development, contract construction, and pricing.• Develop and present deal profitability overviews to the leadership team based on solid financial analysis.• Maintain profitability targets.• Achieve revenue targets.

Senior Director, Business Operations Held P&L responsibility for multi-million dollar business unit with the support of five direct reports.► Built and managed a team of analysts responsible for overseeing, designing, continuous improvement and the reporting processes for the delivery of advanced solutions. ► Managed internal headcount/contractors against budget, aligning resource usage and increasing profitability.► Enhanced processes across business units by establishing a monthly cross functional meeting between Operations and Advanced Services to review employee utilization and plan future headcount adds / deletes.► Reported to the Global Vice President of Advanced Services.

Lead a team consisting of 3 direct reports and 40 Client Service Managers responsible for all major East coast customers.Responsibilities• End-to-end client experience including business development, implementation, 24X7 operational support and customer satisfaction.• Subject matter expert on industry and the company products to effectively provide customers a technology roadmap.• Grow year over year revenue within our customer base.• Single point of contact for all customer escalations within region.• Participate in contract negotiations and service level definitions. • Manage profitability and budget with regular presentations regarding status to leadership team.

Director of Solutions Consulting Managed 25 employees and multi-million dollar budget. ► Architected managed solutions and provided ongoing client services for top customers. ► Developed strategies and models for customers to reduce costs while increasing quality of service.► Services included virtualizing platforms onto public and private Cloud offerings, datacenter consolidations and adoption of managed services.► Established close executive relationships with customers while managing team of technical consultants.► Collaborated with sales, marketing and other groups within SAVVIS, developing new services for customers.► Specialized in business continuity, recovery, security auditing/regulatory compliance, and Cloud transformation.

Ba, Cis

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