Gottfried Bay Email & Phone Number

I am responsible for partnering with customers to demonstrate value and deliver business outcomes using Infor solutions. Ensuring on-going high levels of satisfaction and retention of customers is vital. I proactively work with both existing and new customers on a regular basis to uncover opportunities for increased utilization and adoption as well as opportunities for upsell. Additionally, I develop and maintain strong relationships with internal partners and clients to assist in identifying, prioritizing, and resolving any challenges or concerns. This typically includes:Managing a National Territory supporting our software solutions within the distribution industry vertical. Supporting ‘Net New’ Sales Representatives on all opportunities for full sales lifecycle including coordination of RFP responses, oral presentations, and contract negotiation for services elements. Working with sub-contractors to handle additional opportunities. Selling into the existing base in support of new software transactions. Mining current customer base to develop pipeline opportunities in conjunction with inside sales team. Forecasting Responsibility (Monthly, Quarterly, Annually). Identification of Marketing Campaigns to drive opportunities.

Pittsburgh, Pennsylvania, United States

• Spearheaded effective business development relationships as a professional services and customer success digital transformation client partner to enable critical functionality, generate buy-in, and foster streamlined operations to reduce friction and enable targeted decision-making in alignment with executive strategy• Enabled and supported client and company value creation across all verticals, including customer focus, account and pursuit planning, effective selling and close• Utilized solutions-oriented, systematic approach to selling digital transformation solutions, leverage mastery of sales best practices and company sales methodology• Demonstrated expert knowledge and application of company’s digital and cloud transformation solutions, tailoring and positioning solutions to meet and exceed client needs while always keeping abreast of new offering and updates• Managed full P&L aspects, achieving a remarkable project revenue of $35MM across largest project, growing client portfolios and overall book of business through executive leadership and project management/execution• Strong industry knowledge, with the innate ability to speak with authority on industry trends, best practices, competitive practices, and regulatory issues in the context of digital transformation and cloud• Played pivotal roles in high-profile professional services digital transformation solution building projects across numerous verticals, building on strong team leadership and advisory capabilities• Implemented agile methodology and digital transformation implementation practices, leveraging project management and role-model leadership skills to oversee adoption and execution, streamlining solutions and improving efficiency in the process• Secured strategic and comprehensive wins across customer success and professional services functions through efficiency and productivity wins, eliminating redundancies and discrepancies across the solution pipeline to ensure continued growth

Norwalk, Connecticut, United States

• Effectively directed the comprehensive management of the 24/7 global ACBS reporting and ACBS DataMart at GE, serving as a proven subject matter expert on all things ACBS due to extensive background and established track record of success• Championed a team of offshore developers, orchestrating ACBS Business Objects reporting requests from global GE Capital offices and skillfully managing multiple BO universes to ensure ongoing project health• Led a dedicated team of offshore DBAs, meticulously overseeing the loading, management, and modeling of various DataMart databases, interfaces, and downstream processes within the DataMart environment through role-model leadership• Leveraged effective and accurate business intelligence and analyses to fuel evidence-based decision-making, executing leadership and project management functions to spur growth and development across the program• Engaged in all aspects of team management, including leadership, strategy development, people management, and project management duties to ensure continual optimization, alignment, and harmonization with corporate goals

• Directed and orchestrated the successful implementation of ACBS Originations, Servicing, and DataMart for Tygris Commercial Finance with overall equity commitments exceeding $2B• Skillfully managed and facilitated decision-making processes across all ACBS implementation facets, spanning sales, loan servicing, GL mapping, interfacing, reporting, and business intelligence• Pioneered the entire end-to-end project management functionality, strengthening team efforts by serving as a key subject matter expert on all things ACBS due to extensive background and comprehensive knowledge of the application• Spearheaded the entire installation and installation management of the ACBS application at Tygris, ensuring optimal functionality and integrations to serve financial products and goals

Alpharetta, Georgia, United States

• Successfully oversaw the entire spectrum of business intelligence and reporting requisites with a specific emphasis on ACBS and ACBS DataMart systems, ensuring alignment with financial strategies and data intelligence• Championed all configuration and IT functions for the ACBS system, overseeing all implementations to ensure ongoing success in accordance with best practices and established functionality• Leveraged the ACBS system to gain critical insight into business data and functionality to support evidence-based insights, ensuring the adaptability and resiliency of the organization

Atlanta, Georgia, United States