Nick Gough Email & Phone Number

Nailsea, North Somerset

Bristol, United Kingdom

Working in a small but busy team at N&S implementing process and systems improvements to facilitate rapid growth of the group which includes Oak Flooring Direct Ltd & Cameron Lee Carpets Bristol Ltd.Direct responsibility for overseeing order and purchase processing, delivery reconciliation, credit control, H.R., stock control, I.T. systems development and optimisation, building and site facilities management and repairs, fleet vehicle maintenance, renewal and adherence to all statutory and industry relevant accreditations, renewal of insurance and liability policies, liaising with suppliers to ensure best value for money on goods and services.Day to day site management decisions in the absence of the managing director. Implementing continuous process improvements and controls.

Bristol, United Kingdom

Responsible for the smooth running of all office functions including customer service, booking of appointments, invoicing, credit control and the production of KPIs.Renewal of all statutory regulatory systems such as Health & Safety, Insurances, Fire and First Aid as well as accreditation to trade bodies such as CSCS, Constructionline, SMAS and CHaS.Fully reviewed and documented systems and procedures.Booking in and reconciliation of all ordered flooring stock.

Portishead, Bristol

A rare opportunity to take time out to restructure various organisations I volunteer for due to redundancy. Modernisation of procedures and technologies to bring the organisations closer to the communities they serve and to engage through social media. The net result was to increase their membership and awareness with the public and reduce overheads.

Portbury, Bristol Bs20

Managing a developer and 3rd party outsourced Sys Admin, I provided day-to-day support to all users and stabilised legacy systems.Planned and implemented a total systems replacement program including servers, services and mobile scanning solutions, SQL database review and rewrite, Exchange 2010 and SharePoint implementations, online backup solution and replacement mobile barcode scanners.Provided Sys Admin support services to Australia, South Africa and the US.Renegotiated existing supplier contracts, improving benefits, reducing costs and shortened contract renewal timescales.Improved supplier relationships, staff morale, workload delivery and reinforced business confidence in the IT function to deliver across the group.Proactively engaged with customers implementing XML data exchange which boosted customer confidence, increased product ordering and produced accurate billing which resulted in a customer signing a 5 year exclusive contract.Migrated all UK documentation to SharePoint resulting in efficiencies in staff time and group management co-operation.

Portishead, Bristol

A rare opportunity to take time out to restructure various organisations I volunteer for due to redundancy. Modernisation of procedures and technologies to bring the organisations closer to the communities they serve and to engage through social media. The net result was to increase their membership and awareness with the public and reduce overheads.

Walsall, United Kingdom

Managing a team of Developers and System Administrators, providing day-to-do support to internal users, depot staff and customers. Focused on developing bespoke debt collection and sales analysis tools to help grow the business.Planned and implemented a very complex tariff and commission systems and supported the Lawson accounts receivable system, which we heavily customised.Developed an in-house Helpdesk system, asset management database and mobile barcode scanning solution to track over 100,000 parcels per night through an Auto sorter conveyor System.

Bristol, United Kingdom

Managing a team of Developers and System Administrators, providing day-to-do support to internal users, depot staff and customers. Focused on developing bespoke debt collection and sales analysis tools to help grow the business.Planned and implemented a very complex tariff and commission systems and supported the Lawson accounts receivable system, which we heavily customised.Developed an in-house Helpdesk system, asset management database and mobile barcode scanning solution to track over 100,000 parcels per night through an Auto sorter conveyor System.

Bristol, United Kingdom

Working for the Business Services Manager I wrote requirements documents, functional specifications and project documentation based around the credit control and finance teams for the I.T. development team to produce.Successfully outsourced invoicing/credit note/statement production to a 3rd party mailing house as well as outsourcing document imaging to a 3rd party specialist company.Provided daily credit control support for complex queries.