Kelly Gould Email and Phone Number
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Kelly Gould personal email
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I am a reliable and resourceful operations and legal specialist, team motivator, organization enthusiast, and efficiency seeker. I bring 8+ years of experience working with cross-functional and international teams to quickly and accurately analyze information in order to create a plan of action from beginning to end, while managing multiple deadlines. I am experienced in developing and following detailed project schedules and work plans, managing up to 6 project members, and providing timely updates to stakeholders to complete projects on time. I am a big-picture thinker with attention-to-detail planning and execution skills.My previous position was as a Paralegal within Microsoft's IPG Patent Engineering & Operations. Before that, I was with Artech Consulting, an IT staffing firm, as a Project Manager for Microsoft's Deals Center of Excellence program. I also worked for Microsoft’s Cross Border Travel program under a managed service through Artech, providing immigration and tax compliance guidance to all Microsoft Services employees engaged in international travel and work.Selected achievements include:✅ Developed and proposed 10/18 approved projects to Microsoft Senior Business Program Managers to keep the Cross Border Travel program running amid Covid-related reduced workload.✅ Independently managed 8 and co-managed 4 projects, seeing all projects through from beginning to end. Developed and managed a detailed project schedule and work plan, as well as provided consistent updates to stakeholders.✅ Self-taught proficiency in Power BI to create a Travel Destination dashboard, which allows Microsoft Services employees to choose their destination and see potential entry options (and processing times) based on the type of work to be done and the associated required travel documents.✅ Self-taught proficiency in Camtasia (video editing software) to create 6 training and onboarding videos for Microsoft Services employees to have as reference for how the entire Cross Border Travel program functions and how to submit travel requests for approval through an online portal. Performed voice-over for all 6 videos.✅ Received 4 promotions in < 2 years at Artech.In my free time, I enjoy playing basketball and tennis, learning languages, watching the Great British Bakeoff, eating Thai food, and calling long-distance friends.
Alvarez & Marsal
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Operations AnalystAlvarez & Marsal Jun 2024 - PresentNew York, Ny, Us -
Paralegal, Legal Operations, Patent Engineering & Ops (Via Contract, No Fte Conversion Option)Microsoft Jan 2023 - Jun 2024Redmond, Washington, Us■ Provide billing support to Microsoft IPG Patent vendors, liaising with various external and internal teams■ Audit vendor invoices, ensuring correct billing codes, invoice timeliness, and proof of work■ Create, increase, decrease, and extend POs for each fiscal year■ Identify and write foundational SOPs for the legal operations functions of the Patents & Engineering Department -
Project Manager, Global Operations - Deals Center Of Excellence Program (Via Artech Consulting Fte)Microsoft Jan 2022 - May 2022Redmond, Washington, Us■ Headed Artech efforts to expand its Microsoft Deals Center of Excellence (DCoE) team into several countries, working with the recruitment team, DCoE leadership, and HR department ■ Organized four months’ of past due overtime records to rectify paychecks for over 100 employees in 5 countries■ Proactively handled numerous administrative tasks due to quick program growth -
Europe Time Zone Coordinator, Tier 2 - Cross Border Travel (Via Contract, No Fte Conversion Option)Microsoft Nov 2020 - Dec 2021Redmond, Washington, UsIssue immigration and tax compliance guidance to all Microsoft Services employees engaged in international work. Assess complicated Europe cases, unresolvable at the Tier 1 level and manage them from the information collecting stage until the work permit has been issued and the case can be closed. Case processing timelines range from one week to one year. Collaborate with local Microsoft HRs, Microsoft Global Mobility, and foreign Outside Counsels to ensure country-specific wage laws are followed.■ Met all deadlines related to owning and managing all cases in the Europe 2 region (18 countries), the program’s highest volume region■ Identified an HR bottleneck which was delaying case processing times by 1 - 2 weeks and created a new, mitigating process■ Defined common traveler pushback scenarios and wrote 9 response templates, saving Tier 2 coordinators 15 - 20 minutes per case -
Project Manager (Assistant Manager) - Cross Border Travel (Via Contract, No Fte Conversion Option)Microsoft Nov 2020 - Dec 2021Redmond, Washington, UsArtech Consulting is an IT staffing firm, which staffs the CBTP that ensures Microsoft Services FTEs obtain the appropriate travel documentation when crossing international borders. In addition to Europe Time Zone Coordinator duties, provide backup and daily support to the Team Manager, including editing and writing. Participate in upper-level Artech-Microsoft meetings, co-creating and co-presenting monthly and quarterly business reviews. Create a weekly business report for Microsoft, using Power BI and Excel. ■ Developed and proposed 10/18 approved projects in the past year to Microsoft Senior Business Program Managers, focused on improving client experience and creating onboarding and training material for fellow colleagues and internal teams. Projects collectively reduced the average beginning-to-end processing time of all cases by 20%■ Independently managed 7 and co-managed 4 (of 18) projects from beginning to end. ■ Collaborated with Microsoft dev team, as the primary Artech contact, to complete a full CRM framework transition, defining our team’s requirements, creating 50 unique test case scenarios for our 7 person team to test the new system with, and documenting issues -
Americas Regional Analyst, Tier 1.5 - Cross Border Travel (Via Contract, No Fte Conversion Option)Microsoft Feb 2020 - Nov 2020Redmond, Washington, UsAssisted the Americas Time Zone Coordinator with assessing and carrying out daily tasks associated with processing, from beginning to end, more complicated Americas cases that could not be resolved at the Tier 1 level. Case processing timelines could range from one week to one year.■ Owned and managed all cases related to 13 countries in the Americas region, determining necessary documentation for compliant travel by working with international outside legal counsel and Microsoft HRs■ Created weekly Excel status reports for Microsoft resource managers -
Travel Analyst, Tier 1 - Cross Border Travel (Via Contract, No Fte Conversion Option)Microsoft Feb 2019 - Feb 2020Redmond, Washington, UsProcessed travel request cases at the Tier 1 level, assessing and resolving them by sending out either a Passport Only or Business Visa travel result or escalating more complicated cases to the Tier 2 level for further review.■ Processed close to 100 travel requests per day■ Completed the typical 4 week new-hire onboarding training in 2 weeks -
Essay CoordinatorDaqui Pra Fora Jul 2018 - Apr 2019São Paulo, Sp, BrDaqui pra Fora is an education management company which prepares Brazilian students for the university admissions process in the United States, Canada, and the United Kingdom. Assisted Brazilian students with all things related to university admissions essay writing, from brainstorming topics to multiple revisions and explaining the process to their parents. Collaboration was done in both English and Portuguese.■ Assisted 24 Brazilian students with application essays for English speaking universities■ Managed over 30 university deadlines and edited over 400 essays -
Esl TeacherTwin Peaks, Mundo Dos Idiomas Jan 2017 - Dec 2018Twin Peaks and Mundo dos Idiomas are two, in-company English schools. Created and maintained client relationships using sales, marketing, and teaching skills. Taught students of various ages and skill levels using textbooks and self-made material. ■ Instructed trial classes to 17 prospective students, with 16 committing to 6 month contracts■ Wrote detailed weekly lesson plans for each student
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Legal Assistant - September 11Th Victim Compensation Fund - Dept. Of JusticePae Mar 2015 - Dec 2016Falls Church, Va, UsPAE is a U.S. government contractor. Processed claims, verified presence and compensation documentation, and drafted correspondence for attorney communication with affiants, claimants, and counsel.■ Reviewed and analyzed hundreds of claims weekly to determine eligibility and detect potential fraud■ Trained 3 new team members and voluntarily rewrote standard operating procedures to improve onboarding process -
Case ManagerBergmann And Moore, Llc Sep 2014 - Mar 2015Rockville, Maryland, UsBergmann and Moore is a law firm that specializes in Veterans' benefits cases, including compensation for cases related to Agent Orange exposure, PTSD, Military Sexual Trauma, and more. Wrote persuasive briefs and built client relationships with both English and Spanish speaking clients.■ Simultaneously managed 40 Veterans Affairs (VA) claim cases from beginning to end■ Conducted case file research to draft appellants’ briefs to VA Offices and the Board of Veterans’ Appeals, resulting in over $200,000 in benefits for military veterans -
Program AssistantWorld Affairs Council Mar 2014 - Aug 2014Seattle, Wa, UsThe World Affairs Council of Seattle is a nonprofit that creates programs and opportunities for local people to interact directly with leaders, educators, and professionals from around the world. Helped the Program Manager develop, assemble, and distribute program packet material to participants in the (State Department sponsored) Global Leadership Exchange program. Created original marketing materials to attract homestay volunteers. ■ Conducted comprehensive research and wrote proposals for 3 State Department sponsored programs■ Developed social media strategy to promote events and programs using Twitter -
Peer Facilitator - Uw International & English Language ProgramsUniversity Of Washington Jan 2014 - Jun 2014Seattle, Wa, UsThe International & English Language Programs at the University of Washington is the study abroad branch that focuses on bringing in foreign students to participate in English language programs or research opportunities. Served as a resource for the exchange students that were in my Global Warming course, engaging them in weekly discussions (outside of/in addition to our lectures and quiz sections) to further their understanding of class material.■ Led a discussion seminar of 11 Japanese exchange students, providing writing assistance and reviewing class readings and lectures■ Communicated student progress via weekly updates to the Program Coordinator -
Political And Economic AnalystBrics Policy Center Apr 2013 - Jul 2013The BRICS Policy Center is a Think Tank dedicated to the study of the BRICS nations (Brazil, Russia, China, and South Africa). It is a joint initiative of the Rio de Janeiro city government and the Pontifical Catholic University of Rio de Janeiro (PUC-Rio). Reported on current relevant trends and themes among the BRICS nations, through reading and analyzing related global news articles.■ Researched, wrote, and participated in the production of policy briefs in both English and Portuguese
Kelly Gould Skills
Kelly Gould Education Details
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Lsu ShreveportData Analytics -
General AssemblyProduct Management -
University Of WashingtonInternational/Global Studies -
Pontifícia Universidade Católica Do Rio De JaneiroPortuguese
Frequently Asked Questions about Kelly Gould
What company does Kelly Gould work for?
Kelly Gould works for Alvarez & Marsal
What is Kelly Gould's role at the current company?
Kelly Gould's current role is Operations | Legal Specialist | Working with cross-functional and international teams.
What is Kelly Gould's email address?
Kelly Gould's email address is ke****@****pae.com
What is Kelly Gould's direct phone number?
Kelly Gould's direct phone number is +170371*****
What schools did Kelly Gould attend?
Kelly Gould attended Lsu Shreveport, General Assembly, University Of Washington, Pontifícia Universidade Católica Do Rio De Janeiro.
What are some of Kelly Gould's interests?
Kelly Gould has interest in Social Services, Economic Empowerment, Civil Rights And Social Action, Education, Environment, Arts And Culture.
What skills is Kelly Gould known for?
Kelly Gould has skills like Teamwork, Event Planning, Research, Leadership, Microsoft Office, Customer Service, Microsoft Word, Policy Writing, Public Speaking, Illustrator, Microsoft Excel, Policy Analysis.
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