Gouled Elmi Email & Phone Number

• Assists customers in the selection of ZWILLING merchandise, while providing information about the product, materials, technology and functionality.• Ensures customer service standards are upheld by listening to customers' wants and needs, providing product information as required.• Drives and closes sales by utilizing ZWILLING selling techniques completes customer sales transactions.• Maintains store appearance and assists in processing and replenishing merchandise.• Helps to support and create a team environment.• Adheres to the ZWILLING's brand values and Sales Associate competencies.

• Delivered superior and consistent network services tailored for Consumers or Business • Sold electronics and recommended products based on customer or business needs• Worked closely with teammates to ensure the store is running at its peak operationalperformance• Proven success in a sales role, ideally within Bell/Virgin/Lucky telecommunications, BellFibe Internet, and Bell Fibe TV• Worked in a fast-paced environment that requires a high degree of multi-tasking. • Met and exceed monthly sales targets.

• Providing excellent customer service when handling incoming calls.• Promote Rogers products and services.• Take appropriate action to efficiently resolve issues.• Identify customers need for additional Rogers's products and services.• Meet established productivity objectives.• Receive and incorporate feedback to improve personal and business performance.• Working in a highly structured, measurable target driven environment. • Accurately record customer’s interaction using computer based program. • Responded and resolved questions and needs of customers in a timely, professional and courteous manner. • Possess superior multitasking abilities.

• Deliver superior and consistent network services tailored for Consumers or Business. • Sold electronics and recommended products based on customer or business needs.• Continuously develop strong customer rapport, and establish sound business relationships, resulting in high customer returns• Consulting customers in regards to Credit Card application (Rogers Mastercard)• Handle all issues and concerns regarding customer’s inquiries. • Meet and exceed monthly sales targets.• Work in a fast-paced environment that requires a high degree of multi-tasking.• Proven success in a sales role, ideally within telecommunications, Internet, TV and Credit cards.• Lead as Health & Safety prime for the store; completed a store checklist monthly, addressed and issued for first aid kit, and ordered replenishment for first aid kit. Also, report and documented any accidents that happened

• Provide general information regarding the legal responsibilities of drivers with respect to reporting a motor vehicle collision (MVC) to Police & Insurance Companies.• Accurately and efficiently entering information into custom software systems to produce MVC reports for distribution to relevant stakeholders, including police, insurance companies, and the Ministry of Transportation (MTO).• Evaluate whether an MVC meets the eligibility requirements to be reported at the collision reporting centre (CRC).• Verify driver documents (license, ownership and insurance).• Interview drivers to determine collision details• Data enter information using custom software in order to produce MVC report for Police, Insurance and MTO.• Photograph vehicle damage & upload images into MVC report.• Organize & co-ordinate work flow between CRC & Police personnel.

- Observed the level customer service provided by the staff- Communicated with healthcare professionals, and patients to maintain professional relationship- Understanding of the medical terms and language- Learn to properly sterilized dental equipment and examination room in accordance with infection control policies

• Greeting customers, responding to questions, improving engagement with customers and providing outstanding customer service.• Operating cash registers, managing financial transactions, and balancing drawers.• Achieving established goals.

- Ensured that all guests received a warm greeting at the register.- Scan, bag and load purchases; process cash, voucher, and credit card transactions- Met or exceeded item-per-hour and scanning goals (processing numerous of customer transactions daily) while balancing drawer at the end of each shift. - Help with stocking and replenishing meals/drinks to maximize sales.

On-Call Position- Providing assistance at large-scale conferences and special events. - Performing various roles to fit each client’s specific needs for the event: Registration agent, Silent Auction host, Placement Services Representative. - Notable Event: 2015 Real Estate Expo, 2016 Dentistry Conference, 2016 Real Estate Expo, 2017 Ontario Dental Association.

• Greeting customers and responding to any questions, as they entered.• Confirming with a sale associate, if we had a specific item that a customer wanted to buy. Ordering and replenishing items, whenever, an item sold out during holiday season.• Responsibilities included identifying, restocking, taking inventory, keeping records and sorting items to its place.