Charis Goulios Email & Phone Number

Thessaloniki, Gr

Sales Management, Account Management, Business DevelopmentSoftware, services, consulting and smart cities solutionsReporting to the CEO, responsible for the design and implementation of the sales and business development plan that best optimizes the corporate targets and objectives.Primary Responsibilities:- Create the market strategy addressing client issues - Driving the delivery of annual and periodic account planning- Integrate business planning, account planning and goal setting to deliver on the firm’s strategy - Building a network of key contacts to promote the company’s reputation and liaises with clients, adding value to their business- Providing clear directions and motivation to the sales team to ensure high performance and achievement of both customer and company objectives- Safeguarding the company's image and promotes solid and effective relations with all internal and external parties (clients, partners etc.)- Reviewing sales results on a regular basis, monitoring actual versus budget turnover and expenses and recommending solutions to maximize profitability- Develops initiatives to grow the business in Greece and abroad, on a long-term basis and monitors market share versus competition‘s to suggest corrective actionshttp://www.dotsoft.gr

Thessaloniki, Gr

Sales Management, Account Management, Business DevelopmentSoftware, services, consulting and smart cities solutions on public institutionsReporting to the CEO, responsible for the design and implementation of the sales and business development plan that best optimizes the corporate targets and objectives.Primary Responsibilities:- Create the market strategy addressing client issues - Driving the delivery of annual and periodic account planning- Integrate business planning, account planning and goal setting to deliver on the firm’s strategy - Building a network of key contacts to promote the company’s reputation and liaises with clients, adding value to their business- Providing clear directions and motivation to the sales team to ensure high performance and achievement of both customer and company objectives- Safeguarding the company's image and promotes solid and effective relations with all internal and external parties (clients, partners etc.)- Reviewing sales results on a regular basis, monitoring actual versus budget turnover and expenses and recommending solutions to maximize profitability- Develops initiatives to grow the business in Greece and abroad, on a long-term basis and monitors market share versus competition‘s to suggest corrective actionshttp://www.ots.gr

Project Management, Account ManagementSoftware/services/consulting on public institutionsResponsibilities:- Managing contract scope including establishing agreed upon contract deliverables roles and responsibilities- Creating and overseeing the creation project plans metrics/reporting and schedules.- Managing project environments through the product life cycle including procurement, build and configuration, network and security configuration, and coordinate and schedule resources- Driving projects to completion within time and budget- Presenting project status, information, and expectations to internal and external client resources and stakeholders as well as senior executives- Proactively identifying gaps in internal plans and external expectations.

IT Service ManagementSoftware/services/consultingResponsible for directly managing 4 support engineers across multiple sites. Work with the Dev team to implement the charter and vision articulated by your management team. Ticket assignment and project work in order to maximize the team members’ effectiveness and implement appropriate metrics to monitor team performance.Providing a high-level of customer service, ensuring customer satisfaction and continuous improvement. Recognizing inefficiency and taking the initiative to simplify processes for the customers. Responsibilities:- Developing Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes- Developing policies and procedures that outline how problems are identified, documented, assigned and corrected- Analyzing performance of Service Desk activities and documented resolutions, identifying problem areas, and devises and delivers solutions to enhance quality of service and to prevent future problems- Managing the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues- Developing and enforcing request handling and escalation policies and procedures- Tracking and analyzing trends in Help Desk requests and generate statistical reports- Maintaining hardware inventories of all PC’s, thin clients and printers- Processing requests for all new employees IT Requirements- Overseeing development and communication of help sheets, usage guides and FAQs for end users- Oversees annual Licensing requirements for desktops

IT-Management, Quality-ManagementSoftware/services/consulting

Postagraduate Mba Programme, Mba – Business Administration

Education record

Engineering