Gourab Gupta Email & Phone Number

Noida, UP, IN

Dhaka, Bangladesh

With a robust background in business development, strategy, and technology solutions, I am committed to positioning Digicon as a leader in our industry.Key areas of expertise include:1. Strategic Planning and Growth: Specializing in devising robust growth strategies and business plans to propel Digicon towards its vision and goals.2. Partnership Ecosystem.

Dhaka

Strategically directing overall HR, Administration, Software Development, Service Quality, Learning & Development, PR & Branding departments. 1. Developed and conducted training initiatives increasing: staff effectiveness/retention, business growth, Leadership skills by introducing e-learning module. 2. Created recruiting model and talent pipeline that.

Dhaka

• Create the vision, mission, goals, initiatives and organizational capability to deliver: Consistent and predictable product quality on new and existing processes, ensure compliance and performance to industry and.
• Demonstrate strong analytical, communication (written & verbal), with the ability to effectively participate on multi-disciplinary teams… Show more
• Demonstrate strong analytical, communication (written & verbal), with the ability to effectively participate on multi-disciplinary teams.
• Strong alignment with New Initiatives and internal teams to ensure quality processes and procedures are followed.
• Lead and develop a strategic quality plan resulting to defect prevention and continuous improvement culture that assures reliable process quality through robust designs and processes.
• Responsible for leading the Quality of the organization to include: Quality Assurance, Performance improvement projects and Employee Development Trainings.

Dhaka, Bangladesh

"On Deputation from HGS"Alongside the responsibility of Quality & Training Consultant, do also take care the entire business of DIGILEARN (A Training venture of Digicon Global Services Ltd.) starting from the scratch wherein successfully ensured significant growth in terms of revenue within a very short time of 2 years.1. Performed a key role in.

Dhaka, Bangladesh

Deputed as a Quality & Training Consultant in order to set up the domains and ensure better customer experience through continuous improvement projects;1. Managing and directing the daily activities of Quality professionals.2. Supervising, planning, and managing functions concerned to Call Center environment.3. Carrying out supervision, call monitoring.

Durgapur Area, India

1. Handled a bandwidth of 50 QAs.2, Ensuring 100% quality calls to be delivered by the agents.3. Handling various projects to improve KPIs.4. Supervising new projects, with better Customer satisfaction scores/reduce repeat calls as the objective and achieving more than the desired levels.5. Initiated KAIZEN to improve CSAT.6. Ensures that daily audits.

Durgapur

1. Handling a bandwidth of 34 QAs.2. Ensuring 100% quality calls to be delivered by the agents.3. Handling various projects to improve KPIs.4. Supervising new projects, with better Customer satisfaction scores/reduce repeat calls as the objective and achieving more than the desired levels.

Durgapur Area, India

1. Bharti Airtel Certified Process Trainer.2. Responsible for on time completion of Training batches through being fully compliant to Training Agendas.3. Preparing & executing Training calendar for the entire Center for all LOBs.

Bachelor’S Degree, English

Activities and Societies: An active player of the College Football Team Studied Bachelor of Arts with Hon's in English

Secondary