Gourav Gupta Email and Phone Number

As the Centre Sales Manager at BYJU'S Tuition Centre, I bring a wealth of experience and a well-rounded skill set to the table. My expertise lies in driving sales, ensuring customer success, andexcelling in customer acquisition and relationship management. I am recognized as a dynamic teamleader at BYJU'S, where passion and diligence are at the core of my professional ethos. Mycommitment to these values has been instrumental in my ability to consistently achieve and exceedtargets• Handling a team of more than 14 employees.• Spearheaded dynamic sales team to exceed targets• Pioneered innovative strategies, boosting enrolment rates• Mastered customer relations, achieving high satisfaction• Excelled in team building, driving centre's sales success• Implemented cutting-edge sales tactics for market lead• Orchestrated key partnerships, expanding brand reach• Cultivated top-tier sales talent, enhancing team output• Conducted sales training, improving closing rat

Generated 1.2 Cr revenue across multiple sales campaigns in a span of 12 months as anindividual contributor.• Maintained a refund percentage of 4% vs a national average of 13% Converting 50%free subscribers to paid ones across multiple campaigns leading to 142 fresh enrollmentsover the year.• Acquiring new accounts, including lead generation, prospect calling, and negotiatingprices and offers with new clients.• Come up with ideas to generate new leads during a dry spell.•To collaborate with the in-house marketing team to understand the needs of the custom.• Managing customer relations and ensuring product satisfaction

• Boosted customer satisfaction• Resolved daily client queries• Upsold bank loans & card offers• Operated in high-volume center• Managed 50+ daily customer inquiries• Implemented CRM best practices