Experienced Desktop Support Engineer with over 2 years in the IT industry, specializing in networking projects involving switches and routers. Adept at handling computer network infrastructure, hardware configurations, and PC, router, and modem setups. Known for quick issue resolution and ensuring customer satisfaction. Skilled in installing, configuring, and supporting desktops, laptops, printers, and applications. Proficient in server switch and router installation, with a basic understanding of networking. Played a key role in system upgrades and Amazon rollout projects. Currently working for a company providing solutions for the Department of Transport, where I actively contribute to digital camera software solutions and computer system management, ensuring seamless operation.