Gourav Rawat Email & Phone Number

I am a motivated IT professional with a strong foundation in networking and system administration, currently pursuing CCNA certification. With a Bachelor’s degree in Computer Applications and ongoing studies in data analytics, I am building my knowledge in IT systems, networking concepts (IP addressing, DNS, DHCP), and basic troubleshooting. My experience as a Customer Service Associate at Amazon enhanced my problem-solving skills and ability to communicate complex technical issues clearly to non-technical users.I am seeking an entry-level role in network engineering, network administration, or system administration where I can apply my understanding of networking protocols, system configuration, and troubleshooting. I have hands-on experience with Active Directory, Windows OS, Amazon Workspaces, and basic network security practices. My strengths include strong analytical skills, attention to detail, and a commitment to delivering efficient, high-quality technical support.With my adaptability, passion for technology, and continuous learning, I am eager to contribute to a dynamic IT team while further developing my skills. I am confident that my dedication and technical foundation will make me an asset to any organization in need of entry-level network or system administration support.If you are interested in working with me, please feel free to contact me via LinkedIn or email me at work.gouravrawat@gmail.com

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  Customer Support Executive

  Amazon

  Sep 2023 - Apr 2024 - Japan

  Delivered exceptional customer service (CCXU > 95%) to Japanese customers while safeguarding Amazon's revenue. Developed expertise in identifying concession abuse attempts through customer behavior analysis and transaction history review. This resulted in preventing at least 35,000 yen in daily concession losses on my end.Proactively escalated this issue and developed strategies to effectively identify these bots, preventing future concession abuse. These strategies were implemented by the senior team, demonstrating my initiative and positive impact on Amazon's loss mitigation efforts.