Oversee all aspects of studio operations, ensuring a smooth and efficient workflow.Manage client inquiries and bookings, ensuring a positive and memorable experience for all clients.Maintain an up-to-date artist roster and booking calendar.Manage studio inventory, including equipment, supplies, and consumables.Develop and implement efficient operational processes to optimize studio functionality and resource utilization.Ensure studio cleanliness, maintenance, and appearance to uphold the highest standards.

Provided exceptional customer service to inbound calls and emails, consistently exceeding customer satisfaction goals.Handled escalated issues with professionalism and tact, ensuring timely resolution and positive customer outcomes.Reconfirmed hotel bookings, ensuring accuracy and preventing potential issues.Collaborated with internal teams to resolve complex customer issues, demonstrating problem-solving skills and attention to detail.Contributed to a positive and productive work environment, fostering strong relationships with colleagues and clients alike.

*Performed Market Research to identify potential customers*Facilitated Calls*Addressed Customer Service Enquiries*Performed Primary Research on "Employee's perception towards Supply Chain Activities in Outlook PublishingPvt. Ltd."