Gourav Padha Email & Phone Number

Singapore

Infrastructure Specialist Payment Gateway Management: Played a pivotal role in managing and maintaining the payment gateway infrastructure. Ensured the seamless operation and security of payment transactions, contributing to a reliable banking experience for clients.Infrastructure Handling: Oversaw the day-to-day operations of Mizuho Bank's infrastructure, focusing on stability, security, and efficiency. Managed servers, networks, and associated technologies to guarantee optimal… Show more Infrastructure Specialist Payment Gateway Management: Played a pivotal role in managing and maintaining the payment gateway infrastructure. Ensured the seamless operation and security of payment transactions, contributing to a reliable banking experience for clients.Infrastructure Handling: Oversaw the day-to-day operations of Mizuho Bank's infrastructure, focusing on stability, security, and efficiency. Managed servers, networks, and associated technologies to guarantee optimal performance and minimal downtime.Technical Expertise: Leveraged a deep understanding of infrastructure technologies to implement robust solutions. Addressed technical issues promptly, optimized configurations, and implemented best practices to enhance the overall reliability of the systems.Collaboration and Communication: Collaborated effectively with cross-functional teams, including IT, security, and banking operations, to align infrastructure strategies with organizational goals. Maintained open lines of communication to ensure seamless integration of payment gateway systems with other banking services.Compliance and Security: Ensured compliance with industry regulations and implemented security measures to safeguard payment transactions. Stayed updated with the latest security protocols and technologies to maintain a secure environment for financial transactions.Problem Resolution: Acted as a point of contact for troubleshooting and resolving infrastructure-related issues. Implemented proactive monitoring and resolution processes, reducing system downtime and enhancing overall efficiency.My role involved a meticulous focus on payment gateway operations and broader infrastructure management. Through my efforts, I contributed to the bank's reputation for secure and reliable payment services, enhancing customer trust and satisfaction. Show less

Noida Area, India

Team Lead - Infrastructure SupportLeadership and Team Management: Led a team of 6 dedicated professionals, providing technical support for both Windows and Linux infrastructures. Managed day-to-day activities, supervised team members, and ensured seamless operations for the client, fostering a collaborative and productive work environment.Client Collaboration: Worked closely with FedEx to provide comprehensive technical support for their IT infrastructure. Collaborated on managing… Show more Team Lead - Infrastructure SupportLeadership and Team Management: Led a team of 6 dedicated professionals, providing technical support for both Windows and Linux infrastructures. Managed day-to-day activities, supervised team members, and ensured seamless operations for the client, fostering a collaborative and productive work environment.Client Collaboration: Worked closely with FedEx to provide comprehensive technical support for their IT infrastructure. Collaborated on managing data centers, handling change requests, and addressing issues related to both Windows and Linux systems.Ticketing and Incident Management: Utilized advanced ticketing tools to track, prioritize, and resolve issues efficiently. Implemented streamlined processes for incident management, ensuring prompt resolution and minimal downtime for critical systems.Change Request Management: Successfully managed change requests, overseeing their implementation and ensuring minimal disruption to ongoing operations. Coordinated with the team to execute changes seamlessly, adhering to client requirements and timelines.Infrastructure Expertise: Demonstrated in-depth knowledge of both Windows and Linux systems, offering expert technical support for infrastructure-related challenges. Addressed system issues, optimized configurations, and ensured the overall stability and security of client systems.Client Relationship Building: Fostered strong relationships with FedEx stakeholders, understanding their unique requirements and providing tailored technical solutions. Show less

Noida Area, India

Linux Systems AdministratorClient Location: Bharti Airtel Datacenter, Noida/Manesar/GurugramServer Deployment and Management: Orchestrated the deployment, support, and maintenance of over 4000 Linux servers, both physical and virtual, across varied hardware platforms, including HP ProLiant, DELL PowerEdge, ensuring optimal performance and resource optimization.Technical Expertise: Demonstrated proficiency in a wide array of technologies, including Simple Mail Transfer Protocol… Show more Linux Systems AdministratorClient Location: Bharti Airtel Datacenter, Noida/Manesar/GurugramServer Deployment and Management: Orchestrated the deployment, support, and maintenance of over 4000 Linux servers, both physical and virtual, across varied hardware platforms, including HP ProLiant, DELL PowerEdge, ensuring optimal performance and resource optimization.Technical Expertise: Demonstrated proficiency in a wide array of technologies, including Simple Mail Transfer Protocol (SMTP), Samba, NIS, Log Analysis, and virtualization, enabling seamless server operation and troubleshooting.Infrastructure Optimization: Implemented hardware RAID configurations (RAID 1, 5 with hot spare) on Dell, HP, and IBM Servers, optimizing server performance and ensuring data integrity. Conducted server monitoring, performance tuning, and network bonding configurations for enhanced efficiency.Automated Deployment: Streamlined server installation processes by utilizing kick start automation, enhancing deployment efficiency and accuracy. Managed network configurations, IP assignments, and server inventory, ensuring a streamlined and well-organized infrastructure.Collaboration and Coordination: Collaborated effectively with network and storage teams, liaising with OEMs (Dell, HP, and Red Hat) for hardware and OS-related issues. Facilitated SAN LUN allocation and multipath configurations, guaranteeing robust connectivity and data availability.Security and Compliance: Coordinated with security teams for firewall port openings, adhering to Change Management and Problem Management procedures. Ensured compliance with Service Level Agreements (SLAs) and facilitated user and group management, including granting privileges.Technical Support: Provided Support, handling technical escalations and resolving server-related challenges promptly and efficiently. Monitored server performance metrics (CPU, Memory, Disk utilization) and implemented necessary tuning for optimal operations. Show less

New Delhi Area, India

Linux Helpdesk Specialist with Expertise in Providing Technical Support and Troubleshooting for Linux Systems

Gurgaon, Haryana, India

IT Analyst - [Teleperformance] (Contracted by Google)Collaborated directly with Google teams on work initiatives, ensuring alignment with Google's search algorithms and best practices.Conducted comprehensive audits for client websites, identifying technical issues and implementing solutions to enhance search engine rankings.Utilized data-driven insights to optimize website backend content, meta descriptions, and structures, improving user experience.