Gourav Tandon Email & Phone Number

New Delhi, Delhi, India

Reading, United Kingdom

- Managing a cyber security/transformation portfolio for one of the largest global IT firms- Evangelise GDPR, cybser security and customer protection guidelines across various business groups- Participate and contribute to the vendor seleciton process- Transition and pilot solutions/programs to the UK team- Contribute to global/EU programs for business case and ROI creation- Liaise with cross functional teams including internal/external and vendors to deliver success- Build LT reporting decks- Work with PR teams to spread and word and share updates for various programs

Reading, United Kingdom

1. Pre-sales Solution Architect Data & Process scenarios- Explain LiquidHub’s services to clients;- Understand & document client challenges;- Map to LiquidHub’s capabilities to client challenges to demonstrate how we can support them;- Translate complex technical scenarios and solutions into terms that business users will understand;- Explaining how this will positively impact their business.2. Scope and Pilot solutions- Create high-level proposals/options for client;- Work with the delivery team to build detailed technical proposals for chosen solution;- Collaborate with global practice leads on technical proposal and resource availability;- Coordinate with operations team on pilot projects to clarify requirements and demonstrate our capabilities;- Coordinate and contribute to the creation of Bid/RFP documents3. Project Transition & Relationship management- Clearly document client solution;- Transition projects to the delivery team receiving sign-off where required;- Hand-hold client through transition to ensure that no issues occur;- Support delivery team in project start-up;- Manage technical relationship with client to ensure satisfaction and identify possible future work opportunities

Gurgaon, India

Gurgaon, India

• Heading PMO (Project Management Office) to transition & operationalize new projects• Headed CoE (Centre of Excellence) group which includes QC, L&D, BI & Six Sigma• Experience in handling Projects including Six Sigma, Transitions & Operations• Worked as a Sr. Business Analyst for projects onsite• Successfully Transitioned projects offshore to reduce cost of ownership for client• Experience is writing RFPs and Business proposals for future prospective clients

Gurgaon, India

• Lead & Facilitated Six Sigma Black Belt (5+), Green Belt (20+) & Lean (50+) projects• Mentored projects spanning multiple verticals across many geographies• Hands on with tools such as Minitab, Excel, Visio, MS Project etc.• Proficient in conducting training for Six Sigma, Lean, ISO 27001 & CMMi v1.3 SVC & DEV• Successfully lead ANNIK to CMMi SVC 1.3 as the first MR company in India• Experience on conducting audits on CMMi & ISMS based processes• Experience on defining process using (but not limited to) SIPOC, VISIO, VSM, Cross functional deployment Flowcharts etc.• Assisted the LOBs in setting Business Intelligence Framework by defining KPIs & Metric Tree• Experience in defining CMMi SVC & DEV process definitions for Level 2 & 3 PAs• Managed a team of Internal Auditors for CMMi & ISO 27001• Proficient with Quality tools such as all parametric & non-parametric Hypothesis Tests, QFD, FMEA, Ishikawa Diagram, SIPOC, SPC, Control-Impact Matrix, VSM, Affinity Diagram, PDCA, Benchmarking, Histogram, Pareto, Boxplot, Scatter Plot, Mistake Proofing, Kano Model, Six Thinking Hats, 5 Whys etc.• Successfully led Quality culture to promote Innovation by doing roadshows, Quality Months & share best practices across verticals• Conducted trainings such as: Six Sigma Green Belt, Yellow Belt (Lean), Problem Solving using PDCA, Basic Statistics, 7 Quality tools, Conducting RCA, Ideation Training, and Effective Feedback Skills etc

• Experience in handling Projects including Six Sigma, Transitions & Operations• Hands on with tools such as Minitab, Excel, Visio, MS Project etc.• Proficient in conducting training for Six Sigma, Lean, ISO 27001 & CMMi v1.3 SVC & DEV• Successfully lead ANNIK to CMMi SVC 1.3 as the first MR company in India• Experience on conducting audits on CMMi & ISMS based processes• Experience on defining process using (but not limited to) SIPOC, VISIO, VSM, Cross functional deployment Flowcharts etc.• Assisted the LOBs in setting Business Intelligence Framework by defining KPIs & Metric Tree• Experience in defining CMMi SVC & DEV process definitions for Level 2 & 3 PAs• Managed a team of Internal Auditors for CMMi & ISO 27001

Gurgaon, India

• Preparing Process Monthly & Quarterly Reviews (Presentations).• Conducting Training for QA’s & TL’s for Six-Sigma Approach.• Handling a Team of 12 Quality Analysts across 11 processes.• Preparing action plans Daily/Monthly/Quarterly based on Quality Scores.• Data Analysis & Defect Analysis based of Quality Scores using Statistical Quality Tools.• Preparing Action plans for Nesting (New) QA’s to help them come up the learning curve.• Maintaining a track of all the Defects/Errors using Defect Analysis.• Preparing Weekly Bulletins for Team Leads/Assistant Managers to keep them updated of the Quality Scores and Updates on a Weekly basis.• Preparing Training Schedules for QA’s to enhance agent skills.• Performing Process Audits for Continuous Improvement.• Spreading awareness of Information Security Policies

Gurgaon, India

• Handling a Team of 8 – 10 Verifiers.• Preparing action plans Daily/Monthly/Quarterly based on Quality Scores.• Data Analysis & Defect Analysis based of Quality Scores.• Preparing Action plans for Nesting (New) associates to help them come up the learning curve.• Monitoring & Mentoring QA’s & Associates for process improvement.• Preparing Weekly Bulletins for Team Leads & Associates to keep them updated of the Quality Scores and Updates on a Weekly basis.• Preparing Training Schedules for Associates to enhance agent skills.• Spreading awareness of BS 7799(Security Policy) for Information Security