Key Account Management for assigned region and generating revenue for the organisation.Work on RFQ and providing techno-commercial proposalNegotiation and closing the orderWork to Retain the existing customer acquisition of new accountPotential Mapping and strategies to develop new business in assigned region

Involved in SaaS & AI Products- Vehicle Tracking System, Touch-less Face Attendance System, Security & Surveillance system and Customer support devicesResponsible for Sales through GeM portal (Corporate Accounts)Responsible for BID Management, Identification of tenders, analysis of eligibility criteria, credentials,documentation and submission of tender before dead line as per requirementWork on RFQ’s and submit proposals to client as per requirementHandling PSU’s Accounts for regular Sales and Service supportTracking of lead management software, Monitoring & allocation of leadsProduct portfolio review and update on e-portals as per requirementManaging field sales team, Co-ordination and MISCo-ordination with cross functional teams (CFT), such as Inside sales, marketing, accounts for task execution andconversion of leads.

Track existing AMC and O&M status, Submit proposals for renewalApproach to acquire new AMC and O&M accountsResponsible for major account Reliance- operations and timely billingManaged team of 22 engineers and riggers directlyProactively monitor day to day SLA compliance.Work with internal operation department to ensure that each project’s objective are being met.Responsible for ordering tools and material that required in field and ensuring timely arrivalsTrack and analysis SLA.Daily/weekly/monthly performance reports for key performance indicators and provide analytics on them.Sales reports for monthly/quarterly/annual forecasting for area wise Business Reviews. Gather, publish & maintain information related to historical, current and future performance.Compile and analyze data on historical sales and trends to forecast future trendsResponsible for creating business analytics dashboards using Microsoft BI technologies including Power BI, Excel

Track and update AMC, O&M, OTS business for service division, work on proposals and submission to clientsCustomer Database Management for Direct & Channel business, Potential MappingLead generation and pre sales activity.Work to enhance customer satisfaction level and generate feedback from customersProviding support to sales and service team.Service request reports on daily and monthly basis.Complaint handling for both sales and services customer.Weekly & monthly review meeting for sales & service.Service invoicing and payment follow-up with both service and sales customer.Sales Order Generation and invoicing Invoice & dispatch details monitoring.Outstanding follow-up for payment from Customer and field Engineers.Preparation and analysis of Daily, Monthly Reports. Analysis of sales data.Documentation update for ISO related work for Sales & service department.

Prepared monthly Performance Status Reports. Collated, analyzed and documented company’s quarterly and half yearly performance details. Generated, maintained and analyzed Sales, Quality and Client Service reports. Reviewed history of current reporting. Monitored implementation of MIS processes and evaluated their effectiveness. Maintained and updated all details of service agreements with clients. Measured and developed service level targets against Best in class benchmarks. Performed Trend Analysis of Data and Automation of reports. Prepared variance reports such as Forecast vs. Actual sales. Coordination between higher level & mid-level management. Prepared monthly performance MIS report status Collocated data, analyzed, and documented company quarterly and half-yearly, performance details. Handling multiple reports, working with formula & charts, and various others excel sheet components for accurate data. Excellent in MS Excel.

Controlling and analyzing of Daily, Monthly Reports. Analysis of data as per process requirement. Galvanizing Report make and Reporting to team leader or manager. Make broadband installation, line shifting, total Service request reports on daily and monthly basis. Make performance dashboard for online resolution team (ort) or field team. Make escalation reports. Analysis of raw data to identified new performance metrics. Understand required, design formats deploy format. Day to day follow and coordinate with team to ensure timely flow of MIS reports. Co- ordinate with various function teams for collecting data and analyzed the various requirement Project Managing services. Excellent in MS Excel.