Goutam Kumar Email & Phone Number

Chicago, IL, US

Karāchi, Sindh, Pakistan

• Improved Customer Satisfaction: Increased customer satisfaction scores by 20% by providing prompt and effective resolutions to inquiries via phone and email.
• Enhanced Data Accuracy: Reduced data entry errors by 30% through meticulous record updates in PeopleSoft, ensuring reliable database information.
• Optimized Response Time: Cut customer response time by 25% by streamlining communication and reroutingprocesses, enhancing overall customer experience.

• Secured over 300 audit observations on TeamMate software, improving compliance rate by 38% and potentially saving up to millions of rupees in fines and losses.
• Contributed to reducing audit process time by an estimated 48%, saving 150 hours monthly.
• Enhanced audit team productivity by 30%, enabling an additional 5 million rupees in annual revenue through increased audit capacity.

• Efficiently allocated budgets, reducing unnecessary expenditures by 15%.
• Implemented cost-saving measures, reducing overall event costs by 10%, resulting in Rs. 80,000 savings across events.
• Increased team productivity by 25%, enabling the management of an additional 3 events per month without increased costs.
• Conducted training sessions, reducing errors by 20% and enhancing project execution.
• Created and managed budgets for 3 marketing events, totaling Rs. 800,000 with an average ROI improvement from 15% to 20%, generating an additional Rs. 400,000 in returns.

• Conducted financial analysis using PowerBI, leading to a 15% increase in quarterly revenue.
• Identified cost-saving measures, reducing operational expenses by 12% and saving 1.8 million rupees quarterly.
• Developed financial models with 95% accuracy, improving revenue and expense forecast precision.

Master Of Science - Ms, Business Analytics

Education record

A Levels, Commerce

O Levels, Commerce