Managed operations, template scheduling and coordination across the Interventional Radiology, Radiation Oncology, Lymphoma, STGI and Radiology departmentsPartnered with Assistant Manager to oversee 25 Care Coordinators, ensuring clinics are fully staffed and patientsreceive quality careDeveloped staff through one-on-one meetings, ongoing training, development modules, and delivering staffevaluations at 3 months, 6 months, and as neededReconciliation of timesheets, attendance records, PTO requests, training attendance and evaluations, coverageplans and scheduled for administrative staffConflict resolution regarding wait times, issues with medical planning, transportation issues, and medicalemergency situationsWorked on several projects/pilots with Assistant Managers, Associate Directors, Compliance, Peers, and staff tocreate resources, reconciliation tools, guidelines regarding service specific schedulingGathering and parsing through data regarding wait time, consents regarding treatment and procedure planning, andMD template adherence using EPIC systems data.Presenting process changes and improvements to major stakeholders involvedWorked with human resources to follow up with employees regarding behaviors such as attendance andinterpersonal conflict that needed addressing and was done so correctly.

Preparing, managing, and facilitating outpatient clinics for Dr. Nitya Raj, NP Claudia Calderon, and Dr. Steven Maron average clinic volume of 30 patients dailyActing as a liaison between families, patients, and clinical teams to ensure a compassionate experience andmaintaining a high standard of care under stressful situationsRetrieved records and samples including pathology, radiology, and other outside relevant information.Project/Activities in my role include MSK Telemedicine Super-User; Fire Safety Searcher; Jabber Team duringCOVID transitionWorked with a team to facilitate care for over 250 patients dailyMonitored orders for compliance ensuring proper bloodwork was entered and orders to match with correspondingchemotherapy treatmentFacilitated flow of the phlebotomy lab, monitored results and alerted the pharmacy for timely processing ofchemotherapy agents.Reviewing patient care plans, and working to setup consultations with external departmentsMentoring and onboarding new employees

Collect and enter patient data and correspond with patient insurance companiesutilizing portals from: AETNA, UHC, BCBS, OSCAR, MEDICAID, HIP, EMBLEM,GHIBilling insurance companies for outstanding facility fees, submitting claims and following up on denials.

Office Manager - Scheduling patient visits, creating new patient folders, ensuring a clean environment and cleaning patient tablesPhysical Therapist Aide - Heat/Ice packs for patients, creating a friendly environment, making sure exercises are done right and assist when possible.