Logan Govender Email & Phone Number

• Day-to-Day Operations: Overseeing the seamless daily operations of the Spectroscopy and/or Chromatography support business, ensuring efficient workflow and optimal customer satisfaction.• Budget Management: Handling the Support Group budget, making strategic decisions to optimize resource allocation and ensure financial targets are met.• Team Management: Leading and managing the Support Group staff, including call allocation, engineer scheduling, assisting with escalations, and overseeing DEFOA processes.• Customer-Centric Focus: Collaborating with different departments within Chemetrix to establish a Customer-Centric organization, enhancing the overall customer experience.• Stakeholder Interaction: Building and maintaining effective relationships with suppliers, customers, and logistics partners to ensure smooth operations.• Technical Support: Overseeing the installation, configuration, and commissioning of software products, including loading and configuring hardware and software for new orders and repairs.• Compliance and Verification: Managing compliance services, performance verification, and calibration of Spectroscopy and/or Chromatography products.• Training: Providing operator familiarization training on hardware and software during installation and commissioning.• Continuous Learning: Engaging in continuous self-education, staying updated with technical tools available from suppliers to ensure expertise in the field.• System Proficiency: Demonstrating a working knowledge of the company's support administration procedures and systems, including SRPS, IBIS, Sage Evolution, Freshdesk, Panoply, and SalesForce.

Johannesburg Area, South Africa

• Responsible for implementation, maintenance and repair of company systems solutions which include hardware, software and networking products as well as operating systems.• Installs and optimizes hardware/software/network products and configurations at customer sites. These include Agilent ICP-MS, GC and LC hyphenated systems, Sulphur/Nitrogen Chemiluminescence Detectors, PAC Reformulyzer M3 and M4, SimDis, DHA, HiSpeed RGA, NGA and OxyTracers.• Diagnoses and resolves product performance problems.• Performs maintenance and repair services.• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business.• Delivers fully integrated solutions, which may include peripherals, communications, operating systems and applications software.• Serves as an internal resource on technical issues.• Train other field engineers and customers.• Calibrate equipment on-site for large volume customers.

Johannesburg Area, South Africa

• Manage the blood alcohol unit of the laboratory• Supervision and evaluation of staff• Formalize and document all standard operating procedures• Validation of methods• Troubleshooting and preventative maintenance• Monitor productivity records of staff and take suitable corrective actions• Implement necessary changes affecting operation and production of unit• Responsible for technical upgrade of methodology and technology• Ensure quality of results is maintained and necessary corrective actions taken to ensure a quality product• Responsible for the procurement of all items within the unit• Responsible for communications with a wide range of governmental and non-governmental organisation at various levels• Keep abreast of new developments in forensic analytical chemistry• Project Management: Nationally manage and coordinate the LIMS project within the Forensic Chemistry Laboratories

Johannesburg Area, South Africa

• Sample preparation for analysis• Calibration of instruments and preparation of calibration curves• Analysis of samples by means of various analytical instruments• Mass Spectrometers (GC, HPLC and ICP)• Gas Chromatography (NPD, ECD, FID, FPD and Headspace FID)• Calculating and reporting of analysis and producing of analytical reports• Giving evidence in the court of law

Durban Area, South Africa

• Educating grade 9 students in General Science• Educating grade 10 and 11 in Biology

Bachelor Of Science (B.Sc.), Major Subjects - Biochemistry And Chemistry

Senior Certificate With Matriculation Exemption