Tech problem-solver with a global mindset! I specialize in Level 2/3 phone support, efficiently resolving technology issues across worldwide organizations. Adept at collaborating with senior IT management, I ensure seamless communication and offer innovative solutions. Proficient in Microsoft OS, Azure, and expert in managing Distribution Lists, SharePoint sites, Exchange mailboxes, and OneDrive for Business. Accomplished in configuring and managing Office 365 applications like Teams, Skype for Business.Key Skills:Microsoft OS | Office 365 | MS Azure | VPN | DNS | DHCP | Remote AccessDistribution Lists | SharePoint Management | Exchange | OneDrive for BusinessOffice 365 Applications: Teams, Skype for Business, YammerAchievements:Successfully resolved complex technical issues, boosting client satisfaction and retention.Enhanced IT infrastructure efficiency through workstation and server configuration.Maintained high data integrity and file system security, ensuring compliance with regulations.Prioritized and escalated support incidents, minimizing downtime and productivity loss.Effective communication of highly technical information to diverse audiences.Technical Expertise:Installation and re-installation of Operating Systems (OS) and applications.Configuration and implementation of Office 365, Microsoft Outlook, and DNS.Proficient troubleshooting of network issues affecting solutions.Experience:Collaboration with internal groups: support, sales, engineering, product management, and consulting.Developed strong communication and organizational skills through successful participation in group projects.Motivated and results oriented. Committed to contributing comprehensive IT support and innovation. Let's connect! 🚀