15 years experience in the BPO HR Shared Services Industry, leading and managing multiple project implementation and change management. Certified Project Manager, managing and overseeing multiple project releases within HR Shared Services.Experience in full operations management of Shared Services ranging from tier one contact center, tier two services, data management teams, payroll processing and HRIS support.Managed the implementation of HR Shared Services in Tokyo, Houston, Manila, London and Kuala Lumpur with different organizations.Develop and Implement compliance control measures to meet global audit guidelines. key member for HRSS operations globally.SME to work with global leaders to finalize and implement key HR Infrastructure Modernization solution for HRSS.Developed and implemented process improvements to help achieve organization, business unit and department goals. Whilst ensuring overall SLA’s and KPI’s are met.IT savvy with experience in working with multiple software applications ranging from Microsoft Office, Case Management to HR Information Systems.(SAP, euHRreka, Oracle PeopleSoft, Workday, People fluent, SuccessFactors)Manage Hiring and attrition rate within my organization, in addition to actively encouraging team participation in company events.Managed end to end testing for multiple project releases.HR Services I have managed under my scope includes HR Policies, Time and Attendance, Benefits, Recruitment, Payroll, Performance Management, HR Operations and technical helpdesk support.Preparing monthly reports for the business leaders and actively doing presentation on a monthly basis to provide an overview on the department’s performance to stakeholders.Monitoring and approving employee allowances and monthly claims along with department budget.Conduct and developed many Training and Development programs including Quality Monitoring for HRSS teams.