Govind Singh Samant Email and Phone Number

Providing end to end Application Production Support for critical AT&T restricted applications which includes the various technologies such as Linux, Unix, Microsoft Azure, IBM Mainframe and AT&T network support (Routing, provisioning, trunk). It provisions the switched network routing changes for the 4ESS, N4E, 5E and DMS switches.APM tools such as Dynatrace being used to monitor and optimize application performance. Skilled in SQL queries, shell scripting and Postman for API testing. Demonstrates excellent analytical capabilities in troubleshooting and resolving complex issues.Quickly resolving disruptions, minimizing downtime, responding and managing incidents that may impact the service delivery. Production Applications Support through ITIL Framework for Legacy Network Systems which perform Trunking and Routing of Orders Ensure the Customer Care Platform is ready for provisioning and available to concurrent users so that multiple business orders can be provisioned 24x7 Support the migration of Datacenter Applications to Cloud environment such as Azure in PaaS format Provide support for fallout orders between Systems which would need extensive manual efforts End to End. Adhoc Support to users while performing Cut provisioning of Big Orders for Premium Customers.Set up Alerting and Ticketing by providing alarming opportunities in production environment to improve MTTR.Performance tuning, load balance configuration and automatic monitoring discovery for application systems.Mainframe Application Support using IBM Mainframe Technologies i.e. COBOL, DB2, JCL, CICS, VSAM, IMS DB.Monitoring Mainframe jobs in ESP scheduler and troubleshooting and fixing the job abends for smooth batch cycle.Worked with IBM team for production batch job scheduling the ESP scheduler.Working with development team, CloudOps team for performing the testing, deployment and migration of on-prem applications to the Azure cloud.Expertise in WebSphere, Web logic, Apache and Tomcat.

Performing weekly intake request review and analyzing business requirements to streamline BA platform & sprint allocation. Documenting kick-off documents, functional specification documents, and entry criteria checklist Documenting detailed project requirement with technical specification on confluence page (Charter Atlassian User Community). Performing technical system analyses on customer communication for various spectrum services, related applications, and web services. Determining system guardrail, efficiency, and functionality by liaising with internal development and operation team. Reporting to Management and obtaining approval for functional specification documents for system development projects. Writing effective user stories with acceptance criteria with pre and post conditions. Efficiently integrating new systems, programs, and applications with business operations and services. Analyzing and improving the performance of existing campaigns and support services. Ensuring best in class end-user customer experience with new systems, programs, and applications across departments. Defining monitoring system jobs and ensuring compliance with IT industry regulations. Implementing new advancements in the field of system and enterprise architecture. Migrating from vendor services to in house development to move towards cost-effective initiatives. Participating daily scrum status call, biweekly sprint planning call, Sprint Demo, and monthly retrospective calls.Interacting with the PMO, multiple SMEs, Vendor Support, Development team, Front end design team, Business & customer experience team, Quality Assurance team, Production support and deployment team, and Operations team to ensure end to end collaborative delivery of the business solution.Manage Operational & development activities and maintain project matrices.Skills: Project Management, OS Operations (Windows, AIX, Linux, Solaris), ITILV3, Agile methodology and Scrum frameworks

Lead an offshore production support and monitoring team for critical applications 24*7 support to maintain day to day client support activities.Critical production issue troubleshooting and responsible for triaging and engaging other technical teams in recovering the application to steady state within SLA.change implementations/ infrastructure upgrades in production, execute test plans, provide system support to business and tools.Manage IT Monitoring Support on many applications and tools. Maintain KEDB and procedural document repositoryManage, mentor, and evaluate yearly and half yearly project performances of all associates reports to me as a reporting managerPerform system verification checks according to SDV checklist on UNIX and Windows systems just prior to go-live.Proper client and AT&T systems requirement has to be attested by the clients prior to system deployment verification.Submit the server for security scan to AT&T security team & evaluate it once server passes the reboot test.Perform the backup & restore test using Net Backup software.Deploy code in production environment within stipulated time frame and Back-out deployment in case of No-Go callSupport the outage calls by troubleshooting the production issue and act fast by following defined process to bring application systems back into production.Extensive usage of Alerting tools to capture the issues Proactively before Business gets impactedTroubleshoot issues with analytical skills within system and between systems by understanding the interface agreement documentsTweak alarm and ticketing rules for genuine alerts & avoid duplicate/ false alerts to Optimize team effortsSkills: Production Support, BMC Patrol, Nagios, Netcool, Team lead, Windows, AIX, Linux, Solaris, Shell Scripting, SQL, Apache, Tomcat, JBoss, Kubernetes, Kana, VMWare, ITIL, Excel, IT Monitoring tools, BMC Remedy User, AOTS CM TM, Putty, SSH, Operations Management, Problem Solving

Providing Mainframe Application Production 24*7 Support Tracking CommitmentsApplication Problem Management / ResolutionApplication Change InstallationJob controller scheduling (JCS) tool for the Mainframe Job SchedulingMaintaining SLAsKeeping track of the information technology CRPs for the pre-approved change request.Performing the initial investigation on the mainframe job abends and engagement of Mainframe developers as needed via tickets. Maintain the abend logs in the abend tracker tool for each abend.Rerun the abend jobs in the JCS monitoring tool as per instructions from the developers/programmers.Skills:Production Support Engineer, Change Management, COBOL, JCL, DB2, VSAM, CICS, NDM, Vantiv, ESP Scheduler, OMEGAMON, SDSF, SSO, Team Building.