Responsible for managing the company’s technology pipeline and developing a high level of technical support SUMMARY•Over 11+years experienced international Operations Manager in Customer Service & Technical Support with MNC’s and start-ups. Gained experience with Prudential Assurance Corporation Singapore(PACS), Singapore Institute of Management Global Education(SIMGE) and technology start-up Sourceguru Pte Ltd•With Sourceguru, implemented Customer Service Department in Chennai, India while working closely with the CTO in managing a secondary technical team.•Passionate and driven individual with the ability to adapt to different needs of any organization. Natural ability to develop new teams and manage operations. Task- driven, process orientated with innate desire to achieve the necessary operational and people management excellence.•Studied Psychology/Sociology/Web Programming
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Information Technology ServicesLignar Labs Feb 2017 - PresentSingaporeworking on new web technologies and researching on next trend of innovation
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Project ManagerD3Sign Mirage Jan 2016 - Jan 2017SingaporeManaging Web and Application project for clients, coordinating with overseas technology partners to ensure goals and deadlines are delivered as per client requirements. Pre-sales engagement and follow-up with clients and potential clients. -
Operations & Quality Assurance IndiaCore2Us Aug 2015 - Oct 2015Singapore / IndiaResponsible for managing the company’s technology pipeline and developing a high level of technical support for the ever expanding customer base -
Operations ManagerSourceguru Mar 2015 - Jul 2015SingaporeResponsible for managing company's overall timeline and coordinating projects between different teams. -
24/7 Customer And Technical Operations In Charge (Chennai,India)Sourceguru May 2014 - Mar 2015Chennai Area, IndiaResponsible for setting up branch entity in Chennai India for customer support and secondary technical team. Duties varied across the platform from setting up accounts for indian entity, liaison with vendors for hardwares, screening candidates,developing training programmes with deputies.Oversaw day to day operations of Customer support and technical team, working closely with my deputies to ensure processes were followed and SLA were met. Reported on daily/weekly/monthly updates back to HQ in singapore with COO.
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Programme ExecutiveSim Jul 2011 - May 2014• Supporting over 20,000 Students * ( New intakes/existing Student base)• Face to Face/Email/Call Supporting Students• Managing Operations & Vendors (CCTV/Q-system/Student Card)• Overall in Charge of Student Card Operations(supervision of up to 4 Part-time Staffs)• Developed and implemented Scanning and Collection System for new intake student -
Team Lead For Technical SupportPrudential Assurance Company Singapore Mar 2007 - Jul 2011Position Includes Managing three Engineers reporting to Tech Senior Manager in Day to Day Operation, Ticketing Management, Inventory Management and Staff relation matters on a daily basis. Additional Roles includes Supporting VIP users from regional to Chiefs of Departments onto of HODs. Training New Staffs on Calls/Process and workflow. One of two Blackberry Support Personnel for Company Wide. Liaison with External Vendors for Hardware Support.Additional Roles Performed :I have successfully Planned and implemented the Company Antivirus Server/Client Rollout from Staging to Live Production meeting my deadlines on target. Also undertaking roles of Active directory managing of users and groups. Involvement in Business Continuity Plan for three consecutive years
Govinda Kuna Skills
Frequently Asked Questions about Govinda Kuna
What company does Govinda Kuna work for?
Govinda Kuna works for Lignar Labs
What is Govinda Kuna's role at the current company?
Govinda Kuna's current role is Tech and systems lead.
What are some of Govinda Kuna's interests?
Govinda Kuna has interest in Landscape Photography, Fish Keeping, Economic Empowerment, Temple Hunting, Strobist Photography, Cycling, Portrait Photography, Science And Technology, Marco Photography.
What skills is Govinda Kuna known for?
Govinda Kuna has skills like Customer Service, Project Management, Management, Team Management, Microsoft Office, Microsoft Excel, Teamwork, Microsoft Word, Html, Vendor Management, Powerpoint, Team Building.
Who are Govinda Kuna's colleagues?
Govinda Kuna's colleagues are Mohamad Iqbal Zahid, Darryl Tan.
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